Unisys · 1 day ago
Customer Service Agent - Salt Lake City, UT
Salt Lake City, UT
Full-time
Hybrid
New Grad, Entry Level
0+ years expUnisys is a technology services company seeking a Customer Service Agent to provide first-level support for customer inquiries. The role involves resolving customer requests related to software, hardware, and network operations while maintaining high service levels and data accuracy.
Business DevelopmentInformation ServicesInformation TechnologyManagement Information SystemsSoftware
Responsibilities
1st Level telephone and other media contact support
Strive for a high level of first contact resolution
Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service
Accurately document calls and incidents
Manage time and workload to meet predetermined service levels
Maintain data accuracy in our contact management system
Assign incidents and requests to the correct support group
Act as a single point of contact on incidents and problems logged
Perform appropriate diagnostics to initiate problem management workflow process
Provide clients with a reference number for their incident/request
Understand various media sources that interface with the Service Desk
Support multiple clients through customer service professionalism and insight
Become multi-skilled as workload changes occur within the Service Centre
Champion, implement or support change
Identify process efficiencies within the Service Centre and to take corrective action to implement change
Discover and document process and procedures which need to be published to the team or on the Knowledgebase
Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc.)
Qualification
Required
High School diploma (associate's degree, professional certification(s), or license preferred)
Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery
6 months IT Service Desk experience or related experience
6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks
Working knowledge of data and voice network concepts
Languages: English and local languages of the countries it supports
MUST BE LOCATED WITHIN 30 MILES OF THE UNISYS SLC UTAH OFFICE
Preferred
Relevant IT qualifications to a tertiary level
Mortgage/Banking Knowledge is a plus
Benefits
Unlimited paid time off
A 401(k) match
Comprehensive healthcare
HSA matching
Ongoing learning opportunities
Company
Unisys
Unisys is a worldwide information technology company. They provide a portfolio of IT services, software, and technology that solves
10001+ employees
H1B Sponsorship
Unisys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (43)
2024 (47)
2023 (24)
2022 (21)
2021 (21)
2020 (25)
Funding
Current Stage
Public CompanyTotal Funding
$1.19B2025-06-16Post Ipo Debt· $700M
2020-10-29Post Ipo Debt· $485M
2010-01-19Acquired
Leadership Team
Mike Thomson
CEO & President
Raj R Raman
CTO, Cloud
Recent News
2025-12-16
Company data provided by crunchbase