Apply on Employer Site

Vibe.co · 22 hours ago

Customer Success Manager

NYC Metro Area

Full-time

Hybrid

Entry, Mid Level

$100K/yr - $120K/yr

2+ years exp

Vibe.co is a company focused on innovating advertising through a data-driven platform. As a Customer Success Manager, you will drive customer retention and engagement while providing strategic guidance and support to a portfolio of clients, contributing to the company's growth and customer-centric culture.

AdvertisingInternetMarketingTV

Hiring Manager

Annie Glassman

Responsibilities

Build strong, proactive relationships with clients through regular, value-driven touchpoints that drive platform adoption and highlight key features

Support self-service customers across the full lifecycle—from campaign setup to optimization—with tailored guidance and best practices

Develop and implement personalized engagement routines (manual and semi-automated), adapting to customer type (mid-market vs. enterprise)

Provide thoughtful, actionable feedback to the Product team to improve automation and overall user experience

Champion a customer-first mindset across the company, promoting ongoing learning, adaptation, and operational excellence

Qualification

Customer Success ManagementAdTech/MarTech ExperienceCRM Tools ProficiencyCustomer Data AnalyticsCampaign ManagementCommunicationCollaboration SkillsStrategic Thinking

Required

2+ years of experience managing mid-market or enterprise accounts in AdTech, MarTech, paid social, or digital advertising platforms, with a strong track record of driving customer success

A solid grasp of CRM tools, customer data analytics, and scalable process improvements

Experience evaluating performance beyond platform-reported metrics, with a strong understanding of incrementality and how to contextualize ROAS within a broader, multi-channel marketing strategy

Strong communicator with the ability to influence and build trust across all levels of an organization

Collaborate effectively across teams and departments to achieve shared goals

Think strategically, take initiative, and are always looking for ways to improve how things are done