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ASSA ABLOY Group · 8 hours ago

Specialist, Technical Services

Kenosha, WI

Full-time

Hybrid

Mid Level

3+ years exp

ASSA ABLOY Group is a global leader in access solutions, and they are seeking a Technical Service Specialist to support their manufacturing facility in Kenosha, WI. The role involves troubleshooting and providing technical support for High Performance Doors, including customer interactions and on-site installations.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

Responsibilities

Interfacing with customers via phone and email for troubleshooting and product functionality

Traveling to customer locations for installations, assessments and repairs

Documenting data obtained during all technical service activities

Looking for opportunities to reduce cost and improve overall quality

Qualification

High Performance Door experienceMechanical systems knowledgeElectrical systems knowledgeVFD drives experiencePLC experienceIndustrial controls knowledgeMicrosoft 365 knowledgeCRM knowledgeERP/JDE knowledgeCustomer interfacingProblem solvingDocumentation skills

Required

Bachelors' degree or certification in mechanical or electrical systems or equivalent work experience

Three+ years experience with HPD technical support role

Working knowledge of/experience with mechanics, electrical panels, VFD drives, PLCs and industrial controls

Knowledge of Microsoft 365 programs, CRM and ERP/JDE

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees