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iT1 · 6 hours ago

Technical Writer and Document Manager

Tempe, AZ

Full-time

Hybrid

Mid Level

3+ years exp

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Technical Writer and Document Manager to join our Consulting team. This role is responsible for overseeing the lifecycle of organizational documents and the RFP process, ensuring their accuracy, accessibility, security, and compliance.

Cloud SecurityInformation Technology

Growth Opportunities

Hiring Manager

Alexa Hayward

Responsibilities

Prepares, researches, and writes compliant, persuasive proposal text in the areas of qualifications, experience, staffing, system architecture, testing and resumes; collaborates on executive summaries or other sections

Conceptually understands the lifecycle of a solution or system to cohesively write responses in accordance with the requirements of the RFP with a focus on technical responses for technology solutions

Writes multiple proposals at any given time

Uses journalistic techniques to interview technical subject matter experts, research and gather pertinent information to integrate in proposal

Integrates strategic elements - win themes, key messaging - and solutions into proposal narrative producing cohesive, client-centric, compliant content

Assumes proposal management responsibilities on Requests for Information or Requests for Qualifications

Collaborates closely with the marketing team to regularly share material that can be repurposed for future repeatable use

Achieves a 100% on-time proposal response rate; stickler for meeting internal deadlines, champion of deadline adherence from Subject Matter Experts and other proposal inputs

Actively engages in all relevant meetings (kickoff, solution, status)

Reviews proposal sections as assigned and assists Production in proofreading/editing

Has operational, administrative, and technical knowledge of top-notch proposal writing

Takes on increasingly challenging technological and operational sections

Maintain a centralized document repository

Implement version control and archiving protocols

Ensure timely review, approval, and distribution of documents

Enforce document control policies aligned with legal and regulatory standards (e.g., ISO, HIPAA, GDPR)

Conduct periodic audits to ensure compliance and data integrity

Design and improve workflows for document creation, approval, and storage

Collaborate with IT and security teams to ensure system reliability and data protection

Train staff on document management systems and procedures

Respond to document-related inquiries and troubleshoot access issues

Administer document management software (e.g., SharePoint, DocuSign, M-Files)

Support digitization efforts including OCR and metadata tagging

Qualification

Document management systemsProposal writingCompliance knowledgeMicrosoft Office SuiteOrganizational skillsTraining skillsISO standards familiarityAttention to detailProblem-solving abilitiesCollaboration skillsProject management methodologies

Required

Bachelor's degree in Business Administration, Information Management, or related field

3+ years of experience in document control or records management

Proficiency in Microsoft Office Suite and document management systems

Strong organizational and time management skills

Excellent attention to detail and problem-solving abilities

Creates a positive work environment, demonstrates a professional attitude, and meets established goals and responsibilities while working in cooperation with colleagues