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Five9 · 16 hours ago

Director, Global Payroll

United States

Full-time

Remote

Director/Executive

$108K/yr - $336K/yr

10+ years exp

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. The Director of Global Payroll will manage global payroll teams and develop strategies to scale payroll operations efficiently while ensuring compliance and quality. This role requires strong relationship-building skills and leadership to support the finance organization and foster collaboration across various business functions.

Call CenterCustomer ServiceEnterprise SoftwareSaaSSales

Growth Opportunities

Responsibilities

Oversee teams of domestic and international payroll. Design and implement workflow and internal controls to ensure all payroll transactions are processed accurately, timely and in compliance with International, federal and local, state, country specific laws and regulations; and substantiated by sufficient set of underlying documentation and support

Oversee full-cycle processing and accounting of US and International payroll for 1,500+ employees in US, Canada, UK and Europe and all off-cycle payroll as deemed necessary

Manage partnership with Ultimate Software (UKG), Papaya and Deel to optimize system functionality and exploit opportunities for process automation

Recruit and develop the best-in-class talent that will be subject matter experts and points of contact for all internal and external payroll inquiries

Develop and execute a strategic plan to scale and optimize the global payroll administration that can support the headcount growth each year and in new geo territories. Coordinate regional efforts towards global process standardization while allowing local flexibility when required

Monitor the latest payroll and wage laws and regulations to maintain tax and benefits compliance around deductions, withholdings, garnishments, classifications, employee mobility tracking, etc

Ensure quarterly and annual filings and reports are reviewed, approved and filed timely and accurately (941s, W2s, 1042s, etc.)

Participate in designing and implementing internal controls and documentation in accordance with SOX and International/Federal/State compliance requirements

Support the corporate accounting team by participating in month/quarter/year-end financial closing activities as well as external audits: Payroll journal entries, payroll and benefits related account reconciliations

Actively engage with cross functional leadership to keep abreast of the business objectives, priorities and strategies to enable collaborative and supportive relationships as well as provide value added services to each other

Lead, coach, mentor and train the team; take an active interest in their growth and develop the next generation of leaders

Lead or assist on special tasks and projects as needed (e.g. external/statutory/compliance audits and filings, entity set up, system implementation, etc.)

Other duties as assigned

Qualification

Global payroll managementPayroll automationProject managementPayroll certificationsUKG knowledgeAnalytical skillsCommunication skillsOrganizational skillsLeadership skillsAttention to detail

Required

Bachelor's degree or higher in accounting, finance, business, or other relevant or related field or equivalent experience

10+ years of progressive leadership experience managing global payroll function and overseeing the processing of multi-state and multi-country payrolls for large exempt and non-exempt workforce with hands on responsibilities

Experience transforming a payroll function to maximize automation, scalability and cost effectiveness

Strong project management experience including the ability to manage project plans, dependencies, critical path activities and milestones

Highly analytical, aptitude for quantitative and qualitative analysis

Excellent organizational skills and attention to detail

Must be able to prioritize tasks to meet deadlines and demands

Excels in hyper-growth environments; versatile, capable of managing multiple projects and tasks

Able to communicate effectively with teammates and various levels of management as well as external contacts

Reliable, with a strong work ethic

Demonstrates professionalism and maturity in handling confidential information

Preferred

Preferred payroll certifications (CPP, PHR, HRIP)

UKG, Papaya and Deel knowledge and experience preferred; must have deep knowledge and experience working with payroll vendors and platform technologies

Benefits

Health, dental, and vision coverage, beginning on the first day of employment.

Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.

Short & Long-Term Disability

Basic Life Insurance

401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off

Company paid holidays

Paid volunteer hours

12 weeks paid parental leave.

Company

Five9

Glassdoor4.2

Five9 is a cloud-based call center software company that specializes in sales, marketing, and customer service. It is a sub-organization of Five Rivers Solutions.

Founded in 2001

San Ramon, California, USA

1001-5000 employees