Mitsubishi Electric Power Products, Inc. · 5 hours ago
Field Service Technician II
United States
Full-time
Remote
Mid Level
4+ years expMitsubishi Electric Power Products, Inc. (MEPPI) is seeking a Field Service Technician II to support the troubleshooting, repair, testing, and maintenance of uninterruptible power supplies and related peripherals. The role involves delivering on-site support, providing technical assistance, and collaborating with teams to enhance system performance and reliability.
Consumer ElectronicsElectrical DistributionElectronicsManufacturing
Responsibilities
Perform start-up services, preventative and remedial maintenance, field modifications, and testing of •UPS• and power quality equipment at customer sites
Identify, evaluate, and repair routine product failures; troubleshoot system malfunctions down to the board level within •UPS• systems with minimal guidance
Provide technical support to internal and external customers, including third-party service organizations and end users
Schedule and provide emergency technical support and on-call field service to ensure customer system reliability
Work with cross-functional MEPPI teams to identify product solutions that improve system performance, protection, and long-term reliability
Inspect, test, and document failed products, components, and systems prior to factory return to determine defects and operational status
Maintain detailed service records and develop thorough documentation related to repairs, inspections, and analysis of •UPS• and/or energy storage equipment
Provide guidance to less experienced technicians on troubleshooting system failures
Attend project meetings as required and submit accurate and timely expense reports in accordance with company policies
Qualification
Required
Associate degree in Electrical/Electronics or a related technical field and/or four (4) years of experience troubleshooting and repairing technical, electrical, and/or electronic products—or equivalent education and experience
Intermediate knowledge of •UPS• products, services, and peripherals, including common electrical equipment used in data center environments
Advanced proficiency with mechanical and electronic test equipment, including operation, data collection, and reporting
Advanced analytical and troubleshooting skills to support complex field service activities
Advanced interpersonal, communication, and presentation skills to effectively engage with customers, employees, and suppliers
Ability to read and interpret detailed equipment schematics and facility one-line drawings
Advanced computer skills with emphasis on Microsoft Office products, MRP/ERP systems, and company timekeeping and expense reporting tools
Basic knowledge of communication and networking protocols
OSHA-10 Construction and NFPA-70E certifications
Benefits
Comprehensive Health Coverage: MEPPI covers 90% of the cost of medical, dental, and vision plans.
Retirement Plans: Plan for your future with our 401(k) program, including a company match.
Generous Paid Time Off: Enjoy vacation time plus 12 paid holidays each year.
Career Development: Grow your skills through professional training, certifications, and tuition assistance.
Exclusive Employee Benefits: Take advantage of profit sharing and discounts on MEPPI products and services.
Company
Mitsubishi Electric Power Products, Inc.
Mitsubishi Electric Power Products, Inc. is an Electronic Manufacturing firm that manufactures electric power & electronic technologies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tricia Breeger
President & CEO, Mitsubishi Electric Power Products, Inc. (MEPPI)
B
Brian Heery
Chairman
Recent News
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2025-04-12
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2025-03-20
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