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Cognizant · 20 hours ago

Technical Field Specialist

San Jose, CA

Full-time

Onsite

Entry, Mid Level

$25/hr - $28/hr

2+ years exp

Cognizant is one of the world’s leading professional services companies, helping clients modernize technology and transform experiences. The Technical Field Specialist will provide technical support for in-field data collection experiments, coordinating with various teams to ensure operations run efficiently and effectively.

ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering

No H1B

Responsibilities

Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:

Writing up pilot project charters

Documenting and validating operational workflows

Conducting in-field operator training

Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff

Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems

Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots begin

Triaging and performing initial debugging, as well as resolving issues directly whenever possible

Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff

Obtaining required devices from inventory and configuring those devices for CTS field operators

Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary

Conducting and leading in-field data collection

Providing frequent status updates

Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required

Triaging and performing initial debugging, as well as resolving issues directly whenever possible

Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff

Documenting and reporting on:

Pilot results

Downtimes for different apps, tool issues, and bugs that impact pilot operations

Sharing observations/feedback and opportunities for efficiency and automation

Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as required

Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs

Participating in data analysis and extraction as required

Proactively identifying areas for program and workflow improvement

Qualification

QA testingMobile Apps supportMobile & web technologiesGoogle SpreadsheetsExcelAnalytical skillsProblem-solving skillsOrganizational skillsCommunication skillsTeamwork skills

Required

BA/BS degree, or min. 2-3 years of relevant testing / support experience is required

Must have 1+ years of QA testing or technical support experience of Mobile Apps

Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)

Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather

Strong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholders

Strong teamwork skills

Ability to represent the company in a professional manner

Comfort with a fast paced environment

Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls

Some US-based travel may be required

Ability to pass driver history restrictions

Aptitude for learning new technologies

Strong organizational skills and superior attention to detail

Strong analytical and problem-solving skills

Ability to meet deadlines and schedules and be accountable

Ability to document testing results in a detailed and organized manner

Ability to create or refine processes and identify opportunities for improvement

No DUI convictions in the past five (5) years

No hit and run convictions

No driver's license suspensions in the past five (5) years

No more than two (2) moving violations or chargeable accidents within past four (4) years