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The University of Texas Medical Branch · 19 hours ago

Human Resources Benefits Specialist - HR Shared Services

Galveston, TX

Full-time

Onsite

Entry Level

2+ years exp

The University of Texas Medical Branch is seeking a Human Resources Benefits Specialist to provide general-level expertise and analysis of administrative activities within the HR Business Service Center. The role focuses on ensuring process continuity and providing excellent customer service to candidates while maintaining confidentiality and supporting departmental goals.

Responsibilities

Provide prompt, courteous, and accurate assistance to candidates while appropriately tracking and documenting inquiries within Taleo Onboarding. Establishes and upholds positive customer service relationships by utilizing excellent customer service skills while always maintaining a caring and professional attitude

Investigates and actively seeks resolution to problems and concerns

Maintains a high level of confidentiality when researching and responding to customer inquiries/issues

Develops and maintains accurate information within the Human Capital Management System (HCM) and Taleo Recruit Onboarding

Partners with other departments in Human Resources to identify and document best practice processes

Adheres to all UTMB Health and HR Business Center’s policies, procedures, and standards within budgetary specifications, including time management, supply management, productivity, and accuracy of practice

Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency while supporting department-based goals that contribute to the success of the organization. Serves as preceptor, mentor, and resource to the Human Resources Business Service Center

Participates on project teams as assigned or performs special projects as requested by leadership and attends user’s meetings when appropriate

Adheres to internal controls and reporting structure

Performs related duties as required

Qualification

Benefits ExperienceStakeholder EngagementCustomer-centric MindsetVerbal CommunicationWritten CommunicationProblem-solvingCritical ThinkingConfidentiality