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Kelly · 11 hours ago

Customer Support Representative

Wesley Chapel, FL

Full-time

Onsite

New Grad, Entry Level

$19.50/hr - $19.50/hr

Kelly is a professional and industrial staffing company dedicated to helping individuals find job opportunities that fit their lifestyle. They are seeking a Customer Support Representative to manage customer inquiries, ensure service accuracy, and resolve issues in a timely and professional manner.

OutsourcingProfessional Services

No H1B

Responsibilities

Follow all required safety policies and procedures

Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy

Documents all actions as required in notes and shipment records. Immediately escalates issues as appropriate

Determines (by retrieval or calculation) and communicates transportation solution rates and service times in a quick and accurate manner

Supports external and internal customers with a sense of urgency and in a professional manner. Responds to phone calls and emails in a timely manner

Resolves problems and creates Win-Win situations for the customer

Prepares and processes reports and high volumes of data relating to guaranteed shipments accurately and timely

Performs detailed audits of data and documents to detect defects relating to data accuracy

Documents and corrects the defects and communicates root cause as required

Qualification

Customer service experienceTelephone/Email communicationMicrosoft OutlookMicrosoft WordMicrosoft ExcelMulti-taskingMath aptitudeGeography aptitudeTeamworkFlexibility