Brightly Software · 1 day ago
Senior Client Success Manager, Education
Raleigh, NC
Full-time
Onsite
Senior Level
$74K/yr - $126K/yr
5+ years expBrightly Software is a Siemens company focused on technology, community, and sustainability. They are seeking a Senior Client Success Manager to manage high-value enterprise accounts, drive customer satisfaction, and ensure alignment with business goals through proactive engagement and strategic planning.
Asset ManagementManagement ConsultingPredictive AnalyticsProductivity ToolsSaaSSoftware
No H1B
Responsibilities
Lead the post-sale relationship for a portfolio of strategic enterprise accounts
Manage client renewal process for forecasting and securing revenue
Drive customer adoption, satisfaction, and retention through proactive engagement and success planning
Partner cross-functionally with Sales, Product, and Support to deliver seamless customer experiences
Identify and implement growth opportunities within accounts, including upsell and cross-sell strategies
Lead Quarterly Business Reviews (QBRs) and executive-level engagements
Monitor account health and usage metrics to proactively address risks and opportunities
Accurately forecast renewals and expansions, contributing to overall revenue targets
Advocate for customer needs internally and influence product roadmap decisions
Qualification
Required
BA/BS degree OR 5+ years of Client Success experience in lieu of degree
3+ years of demonstrated ability in Customer Success, including direct experience managing Enterprise-level accounts
Proven success managing accounts with ARR greater than $100K
Demonstrated experience being responsible for a revenue target, managing a forecast, and contributing to account growth
Knowledge of SaaS operations, including subscription revenue, product development cycles, and customer lifecycle management
Experience using Salesforce, Microsoft Office, and BI tools
Dedication and curiosity for managing metrics and making data-driven decisions
Excellent communication and collaboration skills to maintain strong client relationships
Clear and concise verbal and written communication; effective with live and virtual presentations
Strong organizational, time management, and project management skills
Diagnostic skills to efficiently solve customer problems and engage internal stakeholders as needed
Proven ability to thrive in a fast-paced professional environment and manage multiple complex assignments simultaneously
Experience working with clients in one or more of the following verticals: Energy, Manufacturing, Education, Government, and Healthcare
Preferred
Experience with Customer Success platforms like ChurnZero or Gainsight
Background in CMMS (Computerized Maintenance Management Systems)
Proven success leading cross-functional initiatives with measurable impact
Experience with Healthcare clients
Company
Brightly Software
Brightly Software, a Siemens company, enables organizations to manage the entire lifecycle of their assets, facilities and infrastructure.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
Warburg Pincus
2022-06-27Acquired
2019-01-01Private Equity
2014-02-03Private Equity· $100M
Leadership Team
Don Kurelich
Chief Executive Officer
Recent News
2025-10-15
Business Wire
2024-05-20
Company data provided by crunchbase