Guardian Protection · 1 day ago
Customer Service Specialist
Warrendale, PA
Full-time
Onsite
New Grad, Entry LevelGuardian Protection is a company focused on providing smart home security solutions and is looking for passionate individuals to join their team. The Customer Service Specialist will assist customers with their security systems and smart home technology, ensuring a positive experience and promoting products and services.
Security & Investigations
Responsibilities
Handle inbound calls related to alarm monitoring, home automation, billing, and account inquiries
Deliver caring, compassionate, and knowledgeable experiences that retain delighted customers
Perform basic product support
Promote and upsell products and services to existing customers
Build excellent client relationships by placing proactive calls to help customers achieve the most benefit from our products and services
Qualification
Required
Ability to demonstrate patience and genuine compassion
A knack for solving problems and making people feel heard
Comfort with technology and multitasking across systems
Effective communication skills—clear, kind, and confident
A high school diploma
Ability to pass a background check and drug screen
Preferred
Call center experience is a plus but not required
Benefits
Competitive hourly wage with discounted services and PerkSpot benefits.
Day one benefits: Medical, dental, vision, 401K and more.
Generous paid time-off plus ten additional paid holidays.
Free on-site gym membership and a discounted cafeteria.
Continuous training that sets you up for success—and advancement.
An amazing culture that values growth, teamwork, and integrity.
Company
Guardian Protection
Protecting homes and businesses since 1950, Guardian Protection is one of the nation's largest and most highly regarded security companies.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jason Bradley
Chief Operating Officer
Matthew Moriconi
Partnership Manager
Company data provided by crunchbase