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Eurest USA · 20 hours ago

TECHNICAL SERVICES MANAGER - AV TECHNOLOGY - REDMOND, WA

Redmond, WA

Full-time

Onsite

Mid, Senior Level

$85K/yr - $93K/yr

Eurest is a leader in business and industry dining, providing services to prestigious companies across the nation. The Technical Services Manager is responsible for overseeing daily audiovisual operations, ensuring technical support and maintenance for AV systems, while leading a team and driving operational excellence.

Food and BeverageFood ProcessingRestaurants

Responsibilities

Lead and manage daily operations, including supervising, training, and coaching new hires

Attend pre- and post-Consult meetings

Conduct weekly staff meetings and hold bi-weekly one-on-ones with direct reports

Hire, review, and ensure compliance with corporate/team policies and procedures

Manage payroll and time clock punches, ensuring company directives are met and associates are following procedures

Provide guidance and resources for high-level events and special projects assigned by AV Leadership and the SR Technical Manager

Work with management and service desk to develop weekly staff schedules, ensuring proper coverage to support the business while managing vacation requests and sick callouts

Act as a liaison between AV Link and internal/external teams, providing customer service and technical support for events

Serve as the contact between customers, vendors, and AV staff for day-to-day event operations

Correspond with clients to plan events and coordinate the audiovisual requirements

Compile and send post-event emails while serving as the primary consultant for client technical solutions within the audiovisual and production department

Serve as a subject matter expert on event technologies, including the Microsoft Teams platform, hybrid, and virtual recordings and the operation of campus AV systems

Track equipment, maintain asset tracking, and conduct periodic audits

Assist with onboarding new services, training staff, and creating process documentation

Maintain current industry and campus knowledge and contribute to business improvements, ensuring all support services are effective and competitive

Identify root issues in the delivery of support services and assist with the development and implementation of corresponding solutions

Qualification

AV systems expertiseMicrosoft TeamsCustomer serviceTeam leadershipEvent coordinationProblem-solving

Required