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HealthSnap · 10 hours ago

Enterprise Customer Success Manager

United States

Full-time

Remote

Senior Level

5+ years exp

HealthSnap is a leading digital health company dedicated to transforming the way chronic diseases are managed. They are seeking a dynamic and experienced Enterprise Customer Success Manager to partner closely with customers, ensuring satisfaction and retention while driving the adoption of their innovative platform for remote patient care.

Hospital & Health Care

Responsibilities

Support customers throughout the HealthSnap Customer Journey: from implementation through adoption, utilization, and growth to drive long-term success and value

Become each customer’s trusted advisor; drive adoption of HealthSnap’s platform & services with a focus on delivering customer value and achieving the customer’s desired business outcomes

Develop and maintain a comprehensive knowledge of HealthSnap’s platform & services, and leverage that expertise to make impactful and strategic recommendations to customers to optimize their performance

Independently lead customer meetings, trainings, and business reviews, with a focus on celebrating achievements, addressing concerns, solving problems, and advancing the overall relationship

Proactively and strategically leverage customer data to provide clear, relevant, and actionable information to drive engagement, satisfaction, and retention

Own the identification of key customer needs as well as expansion opportunities, translate them to internal tasks, and execute

Develop strong relationships and collaborate across your team of Customer Success Managers, Sales Executives, Clinical Operations, Product, and other internal teams to ensure customers have an optimal experience and achieve their desired outcomes

Qualification

Customer Success ManagementHealthcare domain expertiseSaaS experienceCRM proficiencyData-driven analysisCommunication skillsCollaboration skillsProblem-solving skills

Required

5+ years of Customer Success Management/Account Management experience managing the delivery of technology solutions in a healthcare setting

Healthcare industry domain expertise, including robust knowledge of at least one of the following: revenue cycle management, electronic medical records, and/or insurance markets (Commercial, Medicare, and/or Medicaid)

Demonstrated experience working with executive leadership within regional and/or national healthcare systems

Strong communication and collaboration skills, with enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a 'get it done' attitude

High degree of proficiency in CRM and modern SaaS CS tools

Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements

Preferred

previous SaaS experience strongly preferred

Benefits

Medical

Dental

Vision

Life Insurance

Paid Time Off

Career Advancement Opportunities

The ability to work remotely

Company

HealthSnap

HealthSnap is an integrated virtual care management platform that helps healthcare organizations improve patient outcomes, reduce utilization, and diversify revenue streams.

Founded in 2015

Miami, FL, US

201-500 employees