ProviderTrust · 5 days ago
Senior Implementation Project Manager
Nashville, TN
Full-time
Hybrid
Senior Level
6+ years expProviderTrust is a healthcare organization focused on creating safer healthcare through monitoring services. They are seeking a Senior Implementation Project Manager to lead complex enterprise implementation projects, ensuring successful onboarding and deployment of their products and services while managing client relationships and project risks.
Enterprise SoftwareHealth CareHuman ResourcesInformation TechnologyMedicalService IndustrySoftware
Hiring Manager
Lindsey Rosen
Responsibilities
Independently manage implementations of high strategic importance from pre-sales support through post launch optimization
Establish project scope, plan, dependencies, and timelines for launch, incorporating the different work streams, e.g. change management, integrations, and project phases
Develop and maintain project documentation including project charter, project plan, status reports, budget, and issue/risk logs etc., consistent with prescribed methodology, templates, and standards
Serve as a subject matter expert in all aspects of the ProviderTrust platform(s), including product features and configurability options
Conduct detailed client workflow discovery, with an accurate understanding of product capabilities and constraints
Identify and escalate potential implementation risks in partnership with Account Management and Sales Representative, as well as manage both client and internal communication and exception processes associated with mitigating those risks properly and proactively
Build productive relationships with key internal contacts at various levels of authority outside own area of expertise
Assist with pre-contracting sales requests and perspective customer calls as needed
Contribute to continuous process improvement initiatives within the Professional Services organization
Qualification
Required
6+ years of overall experience in software or digital health-related implementation or consulting
Extensive program, project, and process management experience
Track record of strong client focus and uncompromising integrity
Proven history of managing project teams to meet aggressive delivery deadlines
Proven ability to think outside the box, optimize processes and lead change
Ability to formulate and express ideas clearly and effectively in verbal and written presentations
Experience and comfort interfacing with senior executives, both internally and externally
Experience managing internal and external stakeholder expectations through effective negotiation and partnering
Project Management Professional (PMP®) certification required
Flexibility to travel approximately 25% annually
Consulting experience
Implementing SaaS or data tools for enterprise healthcare organizations
Familiarity with navigating enterprise ecosystems and implementing solutions with platforms and applications such as HRIS, ERP, AP, Network CRM and others
A history of utilizing and implementing project management and implementation best practices to maximize stakeholder effectiveness
Experience and ability to work effectively and be comfortable partnering with and addressing the needs of technical, business and project management professionals
JIRA proficiency or experience with similar project management or CRM software
Benefits
Hybrid schedule: 3 days in office
16-week paid primary caregiver with a 2-week phase-back leave policy
4-week paid secondary caregiver leave policy
Competitive base salary and incentive package with 401k matching, HSA employer contribution, and company-paid life and disability insurance
Medical, dental, and vision benefits: PT pays 80% of your premiums. We also offer access to a range of free mental health and well-being resources.
Unlimited PTO, 11 paid holidays, and a flexible work schedule
Internal professional growth, development, and mobility
Daily all-company morning huddles to sync up across the business
In-office experience: fully stocked kitchen, ergonomic desk setup, dog-friendly, and many celebrations!
Remote experience: home office set-up with technology provided, remote-friendly meetings and celebrations, and interest-specific Slack channels for connecting across teams
Fitness stipend, wellness program, and cell phone reimbursement
Modern Healthcare Best Places to Work (2021-2025)
The Tennessean Top Work Places (2022-2025)
Company
ProviderTrust
ProviderTrust is a software company creating a safer healthcare by delivering automated credential verification and exclusion monitoring.
51-200 employees
H1B Sponsorship
ProviderTrust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$1.8MKey Investors
Susquehanna Growth EquitySSM Partners
2021-02-09Private Equity
2018-09-25Series Unknown
2012-04-02Series B· $1.8M
Leadership Team
Chris Redhage
Co-Founder, Partner
Michael Rosen
ProviderTrust, Inc., Co-Founder, Partner
Recent News
MedCity News
2025-06-21
Company data provided by crunchbase