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Cognitiv · 1 day ago

Client Success Manager, Platforms

New York, NY

Full-time

Hybrid

Mid Level

$130K/yr - $150K/yr

3+ years exp

Cognitiv is an innovative AdTech company transforming media buying through their Deep Learning Advertising Platform. The Client Success Manager, Platforms will manage key platform partnerships, ensuring client satisfaction and driving performance while collaborating with various internal teams.

AdvertisingAnalyticsArtificial Intelligence (AI)Big DataMachine Learning

Responsibilities

Be the trusted partner. You’ll serve as the day-to-day point of contact for a portfolio of platform partners, developing a deep understanding of their business goals, workflows, and success metrics

Deliver an exceptional client experience. You’ll respond to partner needs with urgency and clarity, coordinate solutions across teams, and build trust through consistent follow-through

Own performance insights. You’ll monitor and analyze performance trends to surface risks, opportunities, and optimization ideas — and know when and how to escalate insights internally

Become a platform expert. You’ll build strong fluency in Cognitiv’s platform and how it fits into each partner’s tech stack, integrations, and operating model

Guide adoption and implementation. You’ll help partners navigate onboarding, feature launches, and ongoing adoption to ensure a smooth, effective experience

Support strategic partnerships. You’ll work alongside the Sr. Client Success Manager to manage complex relationships, bespoke setups, and evolving partner needs

Be the voice of the partner internally. You’ll collaborate closely with Product, Engineering, and Data Science to ensure partner feedback is clearly communicated and meaningfully acted on

Qualification

Programmatic media experienceDSP/SSP platform experienceData analysis skillsClient-facing communicationRelationship managementProblem-solvingAdaptability

Required

3–5 years of experience in programmatic media or ad tech, ideally in a client-facing role like Client Success, Account Management, Solutions, or Platform Success

Hands-on experience with DSPs, SSPs, or media platforms — including deal setup, troubleshooting, and campaign optimization

Comfortable analyzing performance trends and translating data into clear, actionable recommendations for clients

Ability to simplify technical concepts for different audiences and present confidently in client-facing conversations, both written and verbal

Demonstrated reliability, clarity, and execution in building trust with partners

Ability to juggle multiple priorities, adapt quickly, and operate effectively in fast-moving, sometimes ambiguous environments

Previous experience at an SSP or DSP and understanding of how platform partnerships function