H2flow Controls, Inc. ยท 12 hours ago
Technical Support Specialist
Toledo, OH
Full-time
Onsite
New Grad, Entry LevelH2flow Controls, Inc. is seeking a Technical Support Specialist to provide customer support and enhance product usage. The role includes troubleshooting issues, creating documentation, and collaborating with various teams to ensure customer satisfaction.
ElectronicsManufacturingService Industry
Hiring Manager
Gavin Hackett
Responsibilities
Providing support through various channels such as email and phone
Troubleshooting product issues and collaborating with engineering and other teams to resolve problems
Creating and maintaining documentation that outlines product usage instructions
Creating and maintaining documentation that logs customer issues
Collaborating with cross-functional teams within the company, including sales and marketing, to assist in product demonstrations and promotions
Analyzing customer feedback and product usage metrics to identify areas for improvement
Participating in beta testing for new product releases to identify and address any issues before official release
Assist the production department with product assembly as needed
Flexibility to attend industry tradeshows, if required
Qualification
Required
Technical knowledge of the company's products and their technical aspects
Strong problem-solving abilities to diagnose and resolve customer-reported issues
Excellent written and verbal communication skills to explain technical concepts clearly and concisely
A customer service orientation, including patience and empathy, to handle customer concerns professionally
Documentation skills to create and maintain comprehensive production documentation
Strong attention to detail in both spoken and written communication
Continuous learning to stay updated with the latest product developments and industry trends
Understanding of electrical and mechanical products are required
Time management and prioritization skills to handle multiple customer inquiries efficiently
Ability to collaborate with others in a team-oriented environment considered a must
Familiarity with Microsoft Outlook, Word, Excel
Preferred
A basic understanding of WiFi and WiFi setup, as well as communication protocols such as Bluetooth, Modbus, and RS485
Prior experience with any of the swimming pool industry and associated technologies will be considered but are not a requirement
Company
H2flow Controls, Inc.
H2flow Controls (www.h2flow.net) is a privately held corporation located in Sylvania, Ohio.
Founded in 1998
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Paul Hackett
CEO
Company data provided by crunchbase