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Lumen Technologies · 2 days ago

Internal Communications Senior Manager

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $173K/yr

8+ years exp

Lumen Technologies is a company focused on connecting people, data, and applications to ignite business growth. They are seeking a Senior Communications Leader to help employees engage with key People programs, craft compelling messages, and guide employees through change while ensuring leaders have effective communication tools.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

Responsibilities

Enterprise culture & leadership narrative: Shape and steward the storytelling for flagship culture programs (Dare to Lead, Lumen 8) and employee listening initiatives. Craft narratives that inspire trust, inclusion, and leadership excellence across the organization

Talent & Leadership Development communications: Architect communication strategies for AI literacy and leadership development programs. Deliver compelling campaigns and enablement tools that accelerate capability building and career growth

Labor & Employee Relations messaging: Serve as the strategic communications lead for labor relations and rapid-response scenarios. Develop frameworks and escalation-ready content that protect enterprise reputation while fostering transparency and employee confidence

Change leadership for HR transformation: Drive communication strategies for policy, process, and HR technology modernization. Apply organizational change principles to ensure clarity, readiness, and adoption at scale

Strategic stakeholder partnership: Operate as a trusted advisor to HR leadership, Legal, and program owners. Align messaging to enterprise priorities and ensure governance standards that uphold brand integrity and compliance

Issues and incident response: Manage rapid-response communications for urgent HR matters with accuracy and sensitivity

Employee storytelling: Serve as a storytelling partner to HR teams, helping translate data, outcomes and employee experiences into compelling narratives

Qualification

Employee communicationsCommunication strategiesChange managementEnterprise communication platformsProject managementLabor relations communicationsLeadership development programsStorytelling