Suffolk Credit Union · 1 day ago
Loan Servicing Manager
Medford, NY
Full-time
Onsite
Senior Level
5+ years expSuffolk Credit Union is committed to empowering its members and strengthening the community through financial wellness. The Loan Servicing Manager oversees daily loan servicing operations, ensuring compliance and exceptional member service while managing vendor relationships and leading a high-performing team.
BankingFinancial Services
Responsibilities
Provide day-to-day leadership and oversight of all loan servicing functions, ensuring accuracy, timeliness, and adherence to regulatory and investor guidelines
Manage servicing activities including loan boarding, payment processing, escrow administration, adjustable-rate mortgage adjustments, payoff requests, lien releases, collateral management, investor reporting, and account reconciliations
Develop, implement, and maintain policies, procedures, and internal controls that promote efficiency, regulatory compliance, and risk mitigation
Ensure compliance with applicable federal and state laws and regulations, including but not limited to NCUA, CFPB, NY DFS, Fannie Mae, Freddie Mac, and Federal Home Loan Bank requirements
Partner with Accounting/Finance, Originations, Collections, Risk, and Compliance teams to ensure smooth coordination and resolution of servicing issues
Serve as primary liaison with core system vendors and ancillary service providers to ensure system accuracy, regulatory compliance, and reporting capabilities
Monitor and analyze servicing performance metrics, prepare reports for senior management, regulators, and auditors, and recommend enhancements to strengthen servicing quality and efficiency
Collaborate with People Operations to recruit, train, coach, and evaluate staff to ensure a high-performing, member-focused team
Participate in projects and initiatives involving system enhancements, process improvements, new product implementation, and regulatory change management
Represent the Loan Servicing Department in internal and external meetings, audits, and examinations
Qualification
Required
Minimum of five years of consumer lending experience
At least three years in a supervisory or leadership role
In-depth knowledge of loan servicing regulations, practices, and investor requirements across residential, consumer, and commercial lending
Proficiency in loan servicing systems
Demonstrated leadership skills with the ability to coach, mentor, and develop high-performing teams
Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a deadline-driven environment
Excellent communication skills, with the ability to interact effectively with members, staff, management, regulators, and external partners
Preferred
Bachelor's degree in a business-related field
Experience with Fiserv DNA
Benefits
Comprehensive benefits
Health plans
Lifestyle spending accounts
401(k) matching
Support for work-life balance
Employee engagement activities
Opportunities for community involvement
Company
Suffolk Credit Union
Suffolk Credit Union is a not-for-profit serving Long Island since 1967. Members don’t just bank at Suffolk- they’re shareholders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michele Dean
Chief Executive Officer
Sarah McCandless CPA, CCE
EVP & Chief Financial Officer
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