Proofpoint · 14 hours ago
Sr Expert, Customer Success Manager
Washington, United States
Full-time
Hybrid
Senior Level
7+ years expProofpoint is a global leader in cybersecurity, focused on protecting people, data, and AI agents across various platforms. The Customer Success Manager is responsible for ensuring customers realize the full value of Proofpoint products and services, advocating for customer needs, and providing guidance on data security initiatives.
EmailEnterprise SoftwareInformation TechnologyNetwork SecuritySaaS
Responsibilities
Drive high levels of customer success through post sales customer engagements, maintaining a strong sense of ownership over customer outcomes
Be a relentless advocate for your customers into the Product Management, Engineering and internal teams to improve the product and help ensure that Proofpoint deployments are successful
Independently provide ongoing and proactive vision and guidance regarding data security initiatives to assigned Proofpoint customers
Provide guidance and advice to onboarding customers about how best to utilize Proofpoint resources including their purchased solutions, support options, training offerings and other Proofpoint services
Meet regularly with customers to review product adoption and health, issues, upcoming releases, and other initiatives. Develop a thorough understanding of a typical customer’s business and security needs by industry, providing proactive recommendations that support the customer’s priorities
Contribute to functional groups from areas such as Product Management, Sales, Marketing, Engineering, Support, and Professional Services to help address underlying causes of churn and dissatisfaction
Qualification
Preferred
4-year college degree in a business area, technical area or equivalent
7 + years of related industry experience in professional services, sales engineering, senior support engineering, or other customer facing roles with exposure to multiple technology areas
Understand and demonstrate customer success principles and behavior
Must be able to articulate customer business requirements and serve as the customer voice internally
Working knowledge of email security and networking concepts and frameworks
Working knowledge of cloud technologies, web services, operating systems, and common technical architecture
Ability to effectively work in a team environment as well as independently
Excellent communication skills, phone manner, and meeting presence within all levels of the customer's organization
Project and/or program management skills and high attention to detail
Ability to think innovatively, strategically and deliver tactically
Ability to work independently, to adapt quickly, and to maintain a positive attitude in challenging situations
Benefits
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Flexible time off
A comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
Plus a three-week Work from Anywhere option
Company
Proofpoint
Proofpoint provides cloud-based email security, e-discovery, and compliance solutions for companies to protect sensitive business data.
1001-5000 employees
H1B Sponsorship
Proofpoint has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (52)
2023 (47)
2022 (103)
2021 (71)
2020 (54)
Funding
Current Stage
Public CompanyTotal Funding
$885.5MKey Investors
DAG VenturesBridgescale PartnersMeritech Capital Partners
2021-04-26Acquired
2019-08-21Post Ipo Debt· $800M
2012-04-20IPO
Leadership Team
Sumit Dhawan
CEO
Michael Frendo
Chief Technology Officer, Engineering
Recent News
2026-01-06
2025-12-18
Company data provided by crunchbase