MCS Group - USA | Your Specialist Recruitment Firm · 2 days ago
Technical Support Engineer (Chicago)
Chicago, IL
Full-time
Onsite
Entry Level
$70K/yr - $80K/yr
1+ years expMCS Group is a specialist recruitment firm in the USA supporting major players in the banking and financial services sector. They are seeking a Technical Support Engineer to provide onsite support for critical trading platforms and infrastructure while ensuring smooth operations and helping non-technical users.
Staffing & Recruiting
No H1B
Hiring Manager
Paula McCalmont
Responsibilities
Provide onsite technical support clients in a professional, efficient manner
Troubleshoot and resolve technical issues, escalating complex problems when needed
Implement system enhancements and upgrades to improve performance and stability
Carry out routine maintenance, including software updates and configuration changes
Qualification
Required
A passport is needed and full US working rights
Bachelor's degree in Computer Science, IT, or a related field
1+ year's experience in a technical support role
Excellent communication and interpersonal skills
Flexible skillset with support experience
Passion for learning
Ability to quickly problem solve
Strong communication skills
Preferred
Experience in the financial sector is highly desired
Experience with Microsoft 365, endpoint management, device deployment, cloud migration, Active Directory and Azure (a big plus!)
Someone who has passion outside of work. Think sports, music, hiking, art etc
Benefits
Fully paid, three-week training program in Ireland
Company
MCS Group - USA | Your Specialist Recruitment Firm
Wrong hires cost money. We save you both. At MCS Group, we don’t just fill roles, we deliver impact.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase