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Denver Health · 20 hours ago

Patient Access Specialist - STD Clinic

Denver, CO

Full-time

Onsite

New Grad, Entry Level

$20/hr - $26.96/hr

0+ years exp

Denver Health is an integrated, high-quality academic health care system that serves as a model for the nation. They are seeking a Patient Access Specialist to serve as the first point of contact for patients and families, handling registration, insurance verification, and financial responsibilities to ensure a positive patient experience.

Health CareHospitalMedical

Responsibilities

Accurately registers and checks in patients for outpatient services by confirming patient identity using approved identification processes; creates and maintains encounters in the electronic health record (EHR); and collects, verifies, and updates demographic, guarantor, and insurance information at each visit to support accurate billing, continuity of care, and compliance with organizational policies. (20%)

Talks with patients about their financial responsibilities in a clear and respectful way, including co-pays, deductibles, deposits, and self-pay expectations; collects required payments at the time of service and connects patients with financial counseling or enrollment services when needed. (20%)

Works collaboratively with clinic leadership, providers, nursing staff, scheduling, and ancillary departments to support efficient clinic flow and timely patient access; communicates delays, coverage concerns, or registration issues that may impact patient care or throughput; and supports same-day add-ons, walk-ins, and schedule changes. (15%)

Checks insurance eligibility and benefits using electronic tools and payer portals before or at the time of service, identifies coverage limitations, referral or authorization requirements, and potential self-pay situations, and works with Insurance Verification, Pre-Service, and Authorization teams to resolve coverage issues that could delay care or impact reimbursement. (10%)

Meets established productivity, quality, and accuracy standards, including registration accuracy and financial collection expectations, while participating in audits, quality and process improvement initiatives. (10%)

Provides coverage and flexes across departments or clinics in response to staffing and operational needs. (10%)

Ensures adherence to all applicable federal, state, and organizational regulatory requirements, including FQHC and HRSA guidelines, EMTALA, HIPAA, and other mandatory regulations, across all departments and clinics in the performance of patient access activities. (10%)

Serves as a resource for new hires by providing ongoing training support and answering questions as needed. (5%)

Qualification

Electronic Health Record (EHR)Insurance VerificationMicrosoft Office SuiteEpicMulti-taskingData entryEffective communicationProblem solvingAttention to detailTeam collaboration

Required

No High School Diploma and/or No GED Required

No experience required

Organization and Attention to detail

Effective communication

Ability to Problem Solve

Ability to prioritize workflow and determine priority

Ability to demonstrate professional work behavior by following Denver Health guidelines/policies

Ability to multi-task and handle a high volume of tasks at one time

Ability to enter data quickly and accurately

Ability to complete daily work by the end of the shift

Ability to work collaboratively with a team

Ability to type 25 wpm

Knowledge of Microsoft Office Suite

Familiarity with Epic

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer