AGS - American Gaming Systems · 2 days ago
Field Service Lead
Oklahoma City, OK
Full-time
Onsite
Mid Level
$25/hr - $29/hrAGS - American Gaming Systems is a global company focused on creating diverse gaming experiences. The Field Service Lead position combines administrative support and project management, responsible for overseeing technician scheduling and managing critical work order projects.
GamblingMachinery ManufacturingManufacturing
Responsibilities
Has administrative responsibility within company systems such as Alliance back-office and Business Central (aka: BC)
Performs routine audits of technician service activity in company’s service ticket system
Coordinates and supervises local projects for all customer work orders
Responsible to ensure install process is followed from pre-install to post-install
Allocates time blocks and activity assignments for technicians (where applicable) for scheduled tasks such as PM, installation assistance and administrative duties
Interacts with local Compliance officials and ensures local technicians observe all facility protocols
Oversees local casino paperwork necessary to complete work orders
Supervises the real-time maintenance of published assets in each facility
Within Alliance, audits accuracy of asset database and creates corrective action plan to improve as necessary
Conducts and compiles site surveys
Performs site surveys at new Class II or Class III locations and functions as primary liaison with IAA for communicating project requirements
Some working knowledge of all products AGS offers
May participate in installing or removal of old machines
Completes all reports and paperwork in a timely manner
Must demonstrate excellent customer service skills Mechanically inclined; able to use hand tools
Thorough understanding of Company appearance standards for assets
Must have a good working knowledge of customer's policies and procedures prior to performing work orders
Works as a team player/leader/motivator
Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment
Qualification
Required
High School diploma or GED required
Basic project management skills
Requirement to obtain licensing approval by tribal and/or state gaming regulators
On occasion, may need to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance
Knowledge of Microsoft Office suite (Word, Excel, Project, etc.)
Some knowledge of working with progressive controllers, servers, and other networking devices
Knowledge of the difference between Class II and Class III
Basic understanding of AC/DC electronics
Highly developed problem-solving skills
Understands networking with CAT5 and fiber
High proficiency in multi-platform installs/upgrades/theme changes
Must demonstrate excellent customer service skills
Mechanically inclined; able to use hand tools
Thorough understanding of Company appearance standards for assets
Must have a good working knowledge of customer's policies and procedures prior to performing work orders
Works as a team player/leader/motivator
Works well with the Technical Assistance Center (TAC) and escalates found issues to TAC and Company management
Provides detailed reports to Company management on all aspects of issues (good or bad) during and post work-order fulfillment
Full time / 40 + Hours per week. Must be flexible to work some overtime, including evenings, weekends and Holidays
Preferred
Prior gaming experience preferred
Technical certification(s) relating to work on computers and PCs desirable
Experience with large installs/removals/theme changes
Company
AGS - American Gaming Systems
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player.
Founded in 2005
501-1000 employees
H1B Sponsorship
AGS - American Gaming Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (6)
2023 (7)
2022 (3)
2021 (5)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-09Acquired
2018-01-25IPO
Leadership Team
David Lopez
CEO
Sigmund Lee
CTO
Recent News
Company data provided by crunchbase