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Seattle Colleges · 16 hours ago

Registration Specialist

Greater Seattle Area

Full-time

Hybrid

Entry, Mid Level

$47K/yr - $62K/yr

2+ years exp

Seattle Colleges is a large and diverse community college district in Washington, and they are seeking a Registration Specialist to join their Registration and Records team. The role involves leading process work regarding student data, providing expert guidance to students, and ensuring efficient registration services.

EducationHigher EducationSTEM Education

No H1B

Responsibilities

Within the assigned scope of work, coordinate and monitor all aspects of the service delivery in conjunction with the applicable registration and records processes

Monitor service outcomes for students and campus partners, ensuring departmental goals are met, troubleshooting problems that arise, and raising problems to management when required

Provide complex guidance and assistance to students and staff when interpreting specific College processes and procedures and governmental regulations unique to the functions of Registration and Records

Analyze any problems and provide outcomes, solutions, and/or recommend alternative courses of action to complete the Registration process

Review and analyze documents and system data for accuracy specific to policies and procedures while assisting students and campus partners to meet their service needs

Present information through the use of one-on-one service and collateral directed towards a variety of student and campus partners

Serve as primary contact for Registration and Records customer service providing information about registration-related questions and entanglements and tuition/fees in person, on the telephone, and by e-mail

Create a resource rich, welcoming space for students, ensuring those who may be new to a college environment are included in our community

As assigned, maintain the registration phone tree message ensuring accurate information for all stakeholders

Provide service to Seattle Central's satellite campus students and campus partners

Responsible for processing various batch registrations for cohort instructional programs

Responsible for applying tuition waivers in alignment with policy and procedures

Work with various Student Services departments to ensure accurate program plan data on student records

Process student verification requests (online and paper) within 48 hours and forms returned to the appropriate agencies or students in a timely manner

As assigned, process unofficial legacy transcript requests

As assigned, coordinate and process the No-Show Drop requests from faculty and division

Participate in development opportunities and college efforts that develop skills and commitment to student success, especially historically underserved students of color

Carry out work collaboratively in ways that prioritize the needs of students

Maintain expertise and up-to-date knowledge of all college processes and procedures and governmental regulations for Registration and Records so the department can plan and react positively to regulation and guidance changes

Recommend internal controls and quality assurance procedures for the departmental interested parties (students, instruction, administration, etc.)

As required, attend meetings as a representative of Registration and Records pertaining to Student Services and the management of data in the student database

Qualification

Customer ServiceStudent Database SystemsMicrosoft Office SuiteOrganizational SkillsProblem SolvingDiversity AwarenessCommunication SkillsWork Under PressureTime Management

Required

Associate's Degree OR 2 or more years of relevant education, training, and experience that indicates successful performance of the essential functions of the position

Demonstrated administrative customer service serving new customers

Demonstrated ability to interpret detailed information, troubleshoot and problem solve academic and systems issues

Demonstrated excellent organizational skill and detail orientation

Demonstrated experience with student database systems and Microsoft Office suite

Must have the ability to work effectively under pressure

Excellent verbal, listening, and written communication skills

Must have the ability to establish and maintain effective working relationships

Demonstrated experience working effectively with persons from diverse backgrounds, such as racial, ethnic, religious, gender, sexual orientation, socio-economic, and diverse physical and learning disabilities

Demonstrated ability to manage and prioritize competing tasks; complete high volume workloads and work independently