Caesars Entertainment · 1 week ago
Sportsbook Ticket Writer- Full Time (Harrah's Atlantic City)
Atlantic City, NJ, United States
Full-time
Onsite
Entry Level
$15.92/hr - $15.92/hr
1+ years expCaesars Entertainment is a leading gaming company known for its sports betting leadership. The Sportsbook Ticket Writer will provide exceptional customer service, assist customers with sports betting options, and ensure compliance with gaming regulations.
Food and Beverage
Responsibilities
Provide a high level of customer service to anyone who comes into our sportsbooks
Adhere to all rules and regulations set forth by the company and the regulatory gaming agency
Answer all customer questions to the best of your knowledge or seek to find out the answer in a timely manner
Try to deescalate customer disputes/complaints and escalate to direct supervisor when needed
Communicate and promote our menu of sports betting options to customers
Act in a professional manner, representing William Hill with the highest of standards
Ensure that all necessary compliance (Title 31) paperwork/documentation is filled out according to company policy and gaming control board standards
May perform additional duties as assigned
Qualification
Required
The ability to sit/stand for extended periods at a time
Must have basic computer knowledge (Email, MS Excel, internet, etc.)
Must be 21 years of age or older
Successfully pass a drug screen, background check, and obtain a gaming license
Must have 1+ years of cash handling experience
High level of customer service
Present yourself in a professional manner
Strong communication skills, both written and verbal
Ability to do simple math
Understanding and a responsibility to adhere to all compliance requirements set for by the company and regulatory agencies
Must be able to stand for extended periods of time
Must be able to lift, pull or push 25 lbs
Must be able to write for extended periods of time
Must be able to twist, bend or reach with no significant boundaries
Preferred
H.S. Diploma, GED, or equivalent preferred
Ability to work a flexible schedule, including so nights, weekends, and holidays is preferred
Prior work experience in a sports book is highly preferred
Ability to motivate, lead, and mentor staff members
Effective communication skills, both written and verbal
Professional appearance and demeanor
Self-starter attitude who shows initiative
Committed to delivering an elevated level of customer service
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
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