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ZOLL Medical Corporation · 14 hours ago

Manager of Business Process Improvement

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $125K/yr

5+ years exp

ZOLL Medical Corporation is dedicated to improving patient outcomes with innovative technologies. The Manager of Business Process Improvement will champion a continuous improvement culture within Reimbursement Operations by executing transformational business process initiatives and collaborating across departments.

Health CareMedical DeviceSoftware

H1B Sponsor Likely

Responsibilities

Develops a thorough understanding of all functional processes within Reimbursement Operations

Primes complex process improvement initiatives affecting multiple functions within Reimbursement Operations

Identifies and eliminates non-value added steps in reimbursement processes, and works closely with a Project Manager and/or technical teams to prioritize

Collaborates with impacted business areas to reengineer and optimize business processes across all channels

Manages the development of standard operating processes and maintains an organized repository of these functions within SharePoint

Proactively identifies tools and standard operating procedures required to effectively process orders, create claims, manage denials and submit patient appeals

Consistently originates innovative ideas in order to find better ways of accomplishing operational objectives through process improvement

Challenges process assumptions to ensure conclusions reached are appropriate for a technical enhancements and other strategic initiatives

Manages the collects, documentation and presentation of functional user requirements

Oversees user acceptance testing procedures for technology implementations and enhancements that impact reimbursement processes

Identifies ongoing training needs and assist with developing and implementing the required training activities and learnings across the organization

Leads a team of Business Process Improvement Coordinators, Reimbursement Trainers and Business Process Analysts

Establishes metrics to monitor team performance as compared to established goals and targets for improvement initiatives

Effectively communicates project status and outcomes to senior leadership (verbally and in writing) and serves as an escalation point for process improvement initiatives

Prepares high-level status reports on a frequent basis for the Director and VP, Reimbursement Operations

Manages external vendor relationships

Qualification

Process ImprovementHealthcare Revenue Cycle ManagementSix Sigma CertificationAPI IntegrationsData Analytics ToolsMedical Billing SoftwareRoot Cause AnalysisChange ManagementCommunicationTeam Leadership

Required

BS/BA in Business Administration, Finance, Information Technology or relevant area of study required

5+ years of experience in medical billing, healthcare revenue cycle management, or a related healthcare operations role required

Hands-on experience with API integrations, data transfers, and troubleshooting issues across multiple interconnected applications

Experience implementing new processes, identifying process gaps, and driving cross-functional change management

Proven track record in process improvement, workflow optimization, and operational efficiency initiatives within a healthcare or medical billing environment

Strong understanding of healthcare compliance standards (HIPAA, CMS guidelines) and payer requirements

Familiarity with medical billing software, EMR systems, and data analytics tools

Demonstrated ability to lead root cause analysis, develop corrective action plans, and manage complex technical workflows

Excellent communication skills for collaborating with IT, operations, and clinical teams

Preferred

Master's degree (MBA, MHA, or equivalent) preferred

Six Sigma or Lean certification preferred

Benefits

Comprehensive benefits plans

Company

ZOLL Medical Corporation

Glassdoor3.3

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.

Founded in 2004

Pittsburgh, Pennsylvania, USA

1001-5000 employees

https://www.lifevest.zoll.com

H1B Sponsorship

ZOLL Medical Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (13)

2024 (6)

2023 (8)

2022 (8)

2021 (2)

2020 (6)