BOK Financial · 1 day ago
Mortgage Customer Service Agent
Irving, TX
Full-time
Onsite
Entry, Mid Level
2+ years expBOK Financial Corporation is a stable and financially strong organization that provides excellent training and development. The Mortgage Customer Service Agent will be the primary point of contact for mortgage loan customers, handling inquiries related to payment applications, tax disbursements, and other mortgage-related questions.
BankingCredit CardsFinancial Services
Responsibilities
You will often work under difficult and/or stressful circumstances and be able to maintain high level of control and professionalism while objectively dealing with customers’ requests
You will maintain effective cooperative working relationships with peers and departments
You will be given the tools you need to succeed and support our customers while making a direct impact every day
You will work closely with your team and manager to develop solutions for customers’ requests
Qualification
Required
Completion of high school
2-3 years of relevant experience or equivalent combination of education and experience
Strong knowledge of mortgage customer service
Professional telephone etiquette
Ability to multi-task while on call
Working knowledge of all areas related to mortgage loan servicing
Ability to maintain high level of control and professionalism under difficult and/or stressful circumstances
Effective cooperative working relationships with peers and departments
Company
BOK Financial
BOK Financial offers financial services to consumers and businesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carrie Clasen Porter
Chief Operating Officer, Wealth Management
Chris Butta
Senior Vice President , Director-Petroleum Engineering
Recent News
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