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NuAxis Innovations · 13 hours ago

Desktop Support Technician I

Denver, CO

Full-time

Hybrid

New Grad, Entry Level

0+ years exp

NuAxis Innovations is a federal IT company focused on enhancing customer experience in government solutions. They are seeking a motivated Desktop Support Technician I to provide technical assistance and support for hardware, software, and network-related issues, ensuring optimal performance of end-user devices.

CRMGovernmentInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide first-level and second-level onsite and remote support for desktops, laptops, printers, and other peripherals

Diagnose and resolve hardware and software issues in a timely manner

Install, configure, and maintain operating systems, applications, and security tools

Assist with onboarding and offboarding of employees, including device setup and account provisioning

Maintain accurate documentation of support requests, resolutions, and asset inventory using an ITSM ticketing system

Collaborate with IT team members to escalate complex issues and implement solutions

Ensure compliance with organizational IT policies and security standards

Support remote users and troubleshoot connectivity issues via VPN or remote tools

Qualification

Windows proficiencyMacOS proficiencyActive DirectoryOffice 365Basic networkingImaging toolsRemote support softwareTicketing systemsCustomer serviceCompTIA A+Microsoft Certified Modern Desktop Administrator AssociateITIL FoundationCommunicationProblem-solving