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Matlen Silver · 6 hours ago

Help Desk Support Specialist

Houston, TX

Contract

Onsite

Entry Level

$30/hr - $38/hr

1+ years exp

Matlen Silver is seeking a Level 1 Help Desk Support Specialist to provide hands-on support for local computer and networking issues. The role involves managing ticket queues, assisting with O365-related questions, and supporting infrastructure-related projects in a large enterprise environment.

Information TechnologyRecruitingStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Nick Foster

Responsibilities

Basic help desk support (ticket queue, walk-up requests — not a sit-in-chair role)

Local computer and networking support

O365-related questions and troubleshooting

Assisting with inventory management, restocking, and equipment tracking

Physical tasks, including lifting up to 40 lbs and unloading equipment (e.g., monitors) from the docking bay and transporting them to various floors (up to 15)

Supporting various infrastructure-related projects as needed