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Via · 1 day ago

Strategy & Operations Associate Principal

New York, NY

Full-time

Onsite

Mid, Senior Level

$85K/yr - $110K/yr

3+ years exp

Via is using technology to transform transportation around the world. As a Strategy and Operations Associate Principal, you’ll play a key role in empowering and enabling Via’s internal Support Operations teams by developing scalable solutions and enhancing efficiency across operations.

LogisticsMobile AppsReal TimeRide SharingTransportation

Responsibilities

Develop scalable solutions to address issues faced by Via’s riders, drivers, and internal operations team members

Identify opportunities to enhance efficiency, quality, and consistency across support operations, driving measurable improvements in both internal performance and customer experience

Create repeatable, trackable standard operating procedures and trainings to ensure live operations run as intended

Serve as point of contact for leads of Via’s central operations teams, preempting and responding to operational issues

Conduct in-depth research and analysis ensuring high quality standards are maintained as Via expands to additional markets

Contribute to product development, both internal and customer-facing

Create and implement online service solutions for new and existing lines of business

Utilize proprietary technology to monitor Via’s operation in real time, ensure its smooth execution, and identify opportunities for improvement

Qualification

Data analysisOperational efficiencyStandard operating proceduresSQLExcelTableauPrioritizationCommunicationProblem solvingTeam playerAttention to detail

Required

Minimum of 3-5 years of experience at a startup, consulting firm, or in a similarly fast-paced environment

Excellent at prioritization; you understand how to get the highest ROI from your work

Meticulous and vigilant, with a high level of attention to detail

Team player that thrives working with diverse teams across all Via offices

Analytical and obsessed with numbers; you're comfortable manipulating data with platforms such as Excel, Tableau, and/or Looker; SQL experience a plus

Problem solver; you don't accept the status quo and are always looking for creative solutions

Excellent and efficient communicator with a knack for always finding the right tone