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w3r Consulting · 19 hours ago

Operations Team Lead

Detroit, MI

Contract

Hybrid

Mid, Senior Level

3+ years exp

w3r Consulting is seeking an experienced Team Lead to oversee day-to-day operational and people management activities within a fast-paced environment. This role is responsible for leading teams, ensuring high-quality customer service, driving operational efficiency, and maintaining compliance with corporate and departmental standards.

AnalyticsConsultingInformation TechnologyLegal

Diversity & Inclusion

Responsibilities

Lead, supervise, and coordinate staff activities to ensure timely, accurate, and courteous customer service

Plan, assign, and prioritize workloads while addressing staffing needs, scheduling, and overtime requirements

Monitor team performance, productivity, and quality metrics; implement corrective actions as needed

Hire, train, coach, develop, and evaluate team members to build a high-performing workforce

Serve as a point of contact for internal and external stakeholders to resolve escalations and operational issues

Ensure adherence to corporate policies, departmental procedures, and union contract requirements

Identify opportunities for process improvements and recommend enhancements to increase efficiency and effectiveness

Maintain operational controls through effective planning, organization, and performance management

Qualification

Operational experienceLeadership experienceAnalytical skillsOrganizational skillsProblem-solving skillsPerformance metricsCommunication skillsInterpersonal skillsAdaptability