Westside Lexus · 19 hours ago
Experienced Service Consultant - Westside Lexus
Greater Houston
Full-time
Onsite
Entry, Mid Level
2+ years expWestside Lexus is looking for an Experienced Service Consultant to join our team. The role involves greeting guests, listening to their concerns, and acting as a key link between customers and Service Technicians to ensure an exceptional ownership experience.
AutomotiveTechnical Support
Responsibilities
Greet customers and build strong, lasting relationships through excellent service
Provide accurate repair and maintenance estimates
Communicate repair status, timelines, and costs to customers in a clear and timely manner
Review completed work with customers, explaining services performed and answering questions
Proactively recommend additional services using a consultative, customer-first approach
Handle minor customer concerns and escalate larger issues to the Service Manager as needed
Ensure vehicles are cared for properly and dealership standards are followed
Maintain Customer Satisfaction Index (CSI) scores in line with dealership expectations
Qualification
Required
Strong customer service and communication skills
Ability to thrive in a fast-paced environment
Excellent organizational and time management skills
Professional, courteous demeanor with team-oriented mindset
High school diploma or General Education Degree (GED) required
2–3 years of customer-facing automotive experience required, or an equivalent combination of education and experience
Benefits
Vacation and Holiday Pay
Excellent Medical, Dental & Vision Insurance
Life and Disability Insurance
401(k) Investment Plan with Employer Match
Employee Assistance Program
Education Assistance
Voluntary Benefits and much more!
Company
Westside Lexus
Westside Lexus is a car dealership and service center.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase