Bit One IT Solutions, LLC ยท 3 hours ago
Technical Support Specialist
Lake Forest, CA
Full-time
Onsite
Entry, Mid Level
$25/hr - $30/hr
2+ years expBit One IT Solutions, LLC is a growing Managed Service Provider seeking a Technical Support Specialist to join their team. The role involves providing day-to-day technical support to end-users, resolving issues related to software, hardware, and network systems to ensure technology operations run smoothly.
ConsultingInformation TechnologyInternetTechnical SupportWireless
Hiring Manager
Nima Boroumand
Responsibilities
Respond to technical support requests by phone, email, and through the ticketing system
Identify, research, and resolve technical problems for PCs, Macs, mobile devices, desktop applications, connectivity and security threats
Support Microsoft Windows and Mac operating systems, including Microsoft applications Outlook, Teams, OneDrive, Office 365
Maintain documentation of client information, procedures, and support requests
Manage and pickup tickets in a timely manner with follow-up to ensure request completion and customer satisfaction
Administration of Office 365 and Google Workspace
Manage and maintain endpoint with RMM solution, including automation
Working knowledge of:
Windows Server operating systems, roles & features
Windows and Mac operating systems - all recent versions
Active Directory, Group Policy, DNS, DHCP
Backup solutions & Technologies
TCP/IP, LAN/WAN technologies
Microsoft Azure, Intune, Exchange Online, SharePoint
Voice over IP solutions
Networking - VPN, routing, switching, and wireless technologies
Desktop / laptop hardware and repair
Participate in administrative tasks and special projects as needed
Managing asset lifecycle processes, including hardware shipping, receiving, and inventory tracking
Setup, repair, and deploy new hardware and software solutions, remotely and on-site
Travel to client sites when necessary for hardware maintenance or troubleshooting
Provide clients with excellent customer care, and service with a smile
Qualification
Required
A min of two (2) years of hands-on IT helpdesk experience
Candidates must reside within 30 miles of Lake Forest, CA to be considered
Technical Support: 2 years (Required)
Customer Service: 2 years (Required)
Driver's License (Required)
Ability to Commute: Lake Forest, CA 92630 (Required)
Willingness to travel: 25% (Required)
Preferred
Bachelor's degree
CompTIA A+
Benefits
Dental insurance
Health insurance
Paid time off
Company
Bit One IT Solutions, LLC
Providing managed I.T. solutions & support for small to medium businesses in southern California.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Nima Boroumand
Founder & CEO
Company data provided by crunchbase