Rollins, Inc. · 2 days ago
Office Supervisor
Parsippany, NJ
Full-time
Onsite
Mid Level
$65K/yr - $85K/yrRollins, Inc. is a premier provider of pest control solutions, and they are seeking an Office Supervisor to oversee daily administrative and customer service operations. The role involves ensuring efficient service delivery and high levels of customer satisfaction while coordinating among office staff, field service teams, and sales personnel.
CommercialConsumerHome ServicesService Industry
Responsibilities
Supervise and support office staff handling inbound customer service calls, ensuring professionalism, accuracy, and timely resolution
Oversee billing and invoicing processes, ensuring accuracy, timeliness, and compliance with company policies
Manage collections activities, including follow up on past due accounts and coordination with customers to resolve payment issues
Direct routing and scheduling of service technicians to maximize efficiency and meet customer commitments
Serve as a central point of communication between the office, branch service teams, and sales teams to ensure alignment on customer needs and service expectations
Monitor daily workloads, staffing needs, and service backlogs, adjusting priorities as needed
Assist with training, coaching, and performance management of office staff
Maintain accurate records and ensure data integrity within company systems
Support branch management with reporting, administrative tasks, and operational initiatives
Promote a culture of teamwork, accountability, and customer focused service
Qualification
Required
High school degree or equivalent
Must be 18 years of age
Excellent phone etiquette and friendly, professional demeanor
Excellent organizational skills and ability to manage multiple priorities, i.e. multi-task
Strong Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
Knowledge of customer service principles and best practices
Excellent written and verbal communication
Ability to work in a high volume, fast paced environment
Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
Benefits
Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
Paid Time Off (Holiday/Vacation/Sick)
Award-winning Company Paid Training!
Opportunities for Growth, Development, and Advancement
Awards and recognition
Company
Rollins, Inc.
At Rollins, our mission is simple: to become the best service company in the world.
Founded in 1948
10001+ employees
H1B Sponsorship
Rollins, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.06B2025-11-10Post Ipo Secondary· $200M
2025-02-19Post Ipo Debt· $500M
2023-09-07Post Ipo Secondary· $1.36B
Leadership Team
Jerry Gahlhoff Jr.
Chief Executive Officer & President
Renee Pearson
GVP & Chief Technology Officer
Recent News
MarketScreener
2025-12-05
2025-11-13
2025-11-11
Company data provided by crunchbase