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Denver Water · 7 hours ago

Claims Administrator

Denver, CO

Full-time

Hybrid

Mid Level

$90K/yr - $102K/yr

4+ years exp

Denver Water is an organization that provides essential water services and is dedicated to sustainability. The Claims Administrator is responsible for managing the general liability, auto, and voluntary claim programs, ensuring compliance with legal requirements, and serving as the primary contact for claimants while coordinating restoration efforts.

Public SafetyWaterWater Transportation

No H1B

Responsibilities

Administer General Liability, Auto, and Voluntary Claim Programs in accordance with legal standards and Board Policy

Manage claim intake, tracking, and maintenance from start to finish, ensuring data integrity and adherence to retention policies

Conduct comprehensive claim investigations by gathering data from multiple internal and external sources

Collaborate with Safety, Customer Care, Operations, Legal, and Finance teams to ensure accurate and consistent claim handling

Serve as the primary liaison for cross-sectional communication during investigations

Maintain detailed documentation and ensure compliance with organizational policies and applicable regulations

Respond to CORA requests, collect all relevant information for Information Governance and Legal review

Navigate the claims process with the third-party administrator

Coordinate restoration efforts with designated contractors

Negotiate settlements within authorized limits with claimants

Review estimates, invoices, and other statements of loss for accuracy

Provide payment recommendations to Office of General Counsel

Provide loss control and claim improvement recommendations to Executive Staff

Provide summary updates to Board as part of the Risk Management Program as required

Respond to and perform duties on an on-call basis

Perform related work as required

Qualification

Risk ManagementClaims AdministrationData AnalysisARM CertificationAIN-C CertificationCustomer ServiceBusiness WritingThoroughnessCommunication ProficiencyCollaboration SkillsPresentationOrganizational SkillsTime ManagementFlexibility