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The Morton Arboretum · 22 hours ago

Helpdesk Assistant

LISLE, IL, 60532, US

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23/hr

The Morton Arboretum is seeking a Helpdesk Assistant to join their Information Technology Department, which provides a range of technology services. The role involves ensuring proper computer operation for end users, troubleshooting issues, and providing training and support.

Museums and Historical SitesNon ProfitOutdoorsWildlife Conservation

Culture & Values

Responsibilities

Administer and resolve assigned helpdesk tickets by receiving and responding to incoming calls and emails regarding desktop problems

Perform onsite analysis, diagnosis, and resolution of complex system problems for staff, and recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot staff workstations and related hardware and software in order to deliver required helpdesk service levels

Carry out computer equipment office move requests as assigned

Prepare tests and applications for monitoring workstation performance and provide related statistics and reports

Accurately document and resolve instances of desktop equipment or component failure, repair, installation, and removal

Set up and support audiovisual equipment and applications used in meetings, programs, and events

Demonstrate alignment with the Arboretum’s employee core values

Other duties as assigned