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Alera Group, Inc. · 20 hours ago

Customer Support Operations Specialist

United States

Full-time

Remote

New Grad, Entry Level

$60K/yr - $65K/yr

Alera Group is a rapidly growing company that specializes in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. They are seeking a Customer Support Operations Specialist to provide employee benefits support, manage cases, and collaborate with business consultants to ensure service excellence.

Employee BenefitsFinancial ServicesInsuranceRisk Management

Responsibilities

Provide employee benefits support, handling inbound and outbound calls and emails, managing cases, and ensuring accurate and timely processing of employee accounts in HR, Lumity, and carrier systems

Support business consultants and employer groups, proactively collaborating to resolve employee issues, meet service-level expectations, and identify potential downstream impacts

Manage fluctuating support volumes, especially during Open Enrollment, by multitasking across multiple systems and escalating issues internally as needed to ensure service excellence

Qualification

Life/Health Agent licensesCustomer service experienceSpreadsheet proficiencyCall center toolsVerbal communication skillsWritten communication skillsCritical-thinking ability

Required

Ability to obtain and maintain Life/Health Agent licenses

Customer service experience in a professional or corporate environment

Proficiency with spreadsheets, Gmail, chat and call center tools

Ability to navigate multiple systems and carrier platforms simultaneously

Strong verbal and written communication skills

Proven critical-thinking ability to identify issues, analyze information, and clearly communicate relevant details

Benefits

Medical

Dental

Life and disability insurance

401k

Generous paid time off

Much more

Company

Alera Group, Inc.

Alera Group is a growing leader, reimagining the complex risk management, insurance and financial services delivery experience through intentional collaboration connecting clients to holistic solutions that protect and grow all they value most.

Founded in 2017