Confidential · 6 hours ago
Desktop Support Engineer
Fairfield, CA
Full-time
Onsite
Mid Level
3+ years expConfidential company is seeking a Desktop Support Engineer to provide end user computing support for personal computer needs. The role involves troubleshooting hardware and software issues, providing phone support, and ensuring customer satisfaction while maintaining confidentiality.
Staffing & Recruiting
Responsibilities
Provide desktop / laptop / printer and peripheral support to end users, troubleshooting, diagnosing and resolving both hardware, OS and application issues
Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers
Primary support provider for Sr. Mgmt., elected officials and VIP staff – very strong customer service skills and tact; must be able to maintain trust with customers and confidential information
Utilize Service Now Problem Management Tool to monitor, track and update service needs
Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 operating system/troubleshooting and repair, security protocols and basic networking knowledge
Strong multi-tasking skills
Install and configure applications following instruction set as well as creating documentation and knowledge articles to streamline support
Coordinate with end user customers; scheduling deployment and support time and any special needs; high attention to customer service and detail
Maintain workload within required SLAs and timelines
Complete all required documentation; ensure customer expectations are met
Qualification
Required
Provide end user computing support for all personal computer needs including but not limited to: Service Desk phone support, L3 Desktop support/hardware-software, hardware deployment, Mobility and A/V support
Provide desktop / laptop / printer and peripheral support to end users, troubleshooting, diagnosing and resolving both hardware, OS and application issues
Provide 1st level phone support via Call Center ACD to triage, resolve and fulfill needs providing first call resolution to internal customers
Primary support provider for Sr. Mgmt., elected officials and VIP staff – very strong customer service skills and tact; must be able to maintain trust with customers and confidential information
Utilize Service Now Problem Management Tool to monitor, track and update service needs
Inventory and image Windows-based computers following scripts and process guides; strong understanding of Windows 10/11 operating system/troubleshooting and repair, security protocols and basic networking knowledge
Strong multi-tasking skills
Install and configure applications following instruction set as well as creating documentation and knowledge articles to streamline support
Coordinate with end user customers; scheduling deployment and support time and any special needs; high attention to customer service and detail
Maintain workload within required SLAs and timelines
Complete all required documentation; ensure customer expectations are met
3+ yrs experience working with Windows 10/11 computers/laptops troubleshooting and resolving hardware and software issues and deploying computers in a business environment
Experience supporting executive, VIP staff in a business environment
Extensive Sr.level knowledge of Windows 10/11 operating system; Microsoft 365 application suite, Windows/Dell computer hardware (both desktop and laptop)
Preferred
Certifications in Windows 10 /11/ O365 support, troubleshooting and repair, A+ desired and a plus
Company
Confidential
Centralizing All Types Of Next Opportunities For You In One Place.
Vancouver, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase