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ABM Industries · 1 day ago

Account Manager - Southern California Region

Burbank, CA, United States

Full-time

Onsite

Mid, Senior Level

$82K/yr - $82K/yr

ABM Industries is a leading provider of integrated facility solutions, and they are seeking an Account Manager for the Southern California Region. The role involves overseeing operational services, ensuring high productivity and customer satisfaction, and managing janitorial and maintenance services across multiple airport locations.

Facilities Support ServicesFacility ManagementJanitorial Service

Responsibilities

Ensures optimal customer relations by maintaining constant communications with customer

Provides high quality operations and maintenance service to assure proper performance of janitorial and light maintenance personnel

Oversees activity of janitorial and light maintenance at individual locations

Acts as primary liaison with all customer departments, actively ensuring that service is prompt, responsive, effective and that inter- departmental concerns are addressed and resolved

Provides regular monthly written status reports to customer and ABM management

Presents ad hoc status reports as necessary to keep customer management conversant with atypical occurrences, unusual staffing challenges, potential building related interruptions, etc

Prepares, recommends and administers with assistance from supervisor, the annual facility budget

Reports exceptions to supervisor and adjusts budget as necessary

Complies with customer and ABM corporate policies (personnel, accounting, technical service, safety and health, ethical conduct, etc.) communicates to subordinates and ensures subordinate compliance

Ensures that federal, state and local regulatory requirements are met including DER, OSHA, FLSA, EEO, ADA, etc

Schedules and coordinates over-all work priorities

Ensures that reactive and preventive maintenance activities are appropriately balanced; monitors current and deferred maintenance backlogs; adjusts priorities and/or resources as needed and ensures that deferred maintenance is adequately documented

Utilizes maximum capabilities of customer or internal work order control system

Develops and/or approves facility quality standards

Reviews completed work regularly and ensures that quality standards are met or exceeded to the satisfaction of the customer

Monitors service contracts to ensure compliance, addresses and resolves contract disputes

Develops and negotiates minor construction contracts as assigned

Manages purchasing program; approves major purchases; audits purchasing delegated to subordinates

Designs and implements administrative systems where ABM or customer standard systems do not exist or must be extensively modified

Ensures through subordinate managers that staff receives adequate technical, administrative and other training; participates in training of direct subordinates and supervisors

Monitors staff overtime and absenteeism against ABM standards and implements corrective measures as necessary when either exceeds acceptable standards

Manages staff in accordance with ABM employee relations philosophy and policies; hires, terminates, recommends salary changes, conducts performance appraisals, counsels and disciplines as necessary; communicates and administers ABM personnel policies

If applicable, ensures that labor contract requirements are met; makes routine contract interpretations as required; and maintains a harmonious working relationship with union representatives. Organizes and participates in facility audit activities

Performs other duties as assigned or requested