Harbor Health · 2 weeks ago
Front Desk Specialist - East Austin
Austin, TX
Full-time
Onsite
New Grad, Entry Level
0+ years expHarbor Health is a new multi-specialty clinic group in Austin, TX, seeking a Front Desk Specialist to join their Clinical Operations team. This role involves managing administrative tasks, providing customer service, and ensuring smooth patient interactions within a healthcare setting.
Health CareMedicalmHealthPersonal HealthWellness
Responsibilities
Provides initial customer service to all patients including but not limited to, greeting patients, scheduling and confirming patient appointments using a multi-line phone, performing data entry into the electronic medical record system for patient information, and creating patient files
Quickly answering or properly referring questions
Notifying providers of patient arrivals
Provides conflict resolution and responds to patient grievances
Creates and maintains confidential patient files and records, files accordingly
Ensuring availability of treatment information by retrieving and updating patient records
Verifying financial records and collecting patient charges while filing and expediting third-party claims
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders
Float to other facilities as needed and required
Facilitates patient check-in and check-out. Explain payment options
Collects and posts patient payments; prepare deposits and follow established cash handling procedures
Completes patient intakes, and conducts insurance verifications and authorizations
All other duties as assigned
Qualification
Required
High school diploma or GED
Minimum of six (6) months of experience working in a professional administrative or related capacity
Strong interpersonal and communication skills to effectively communicate with Physicians, other medical professionals, office personnel employees and patients
Excellent analytical and problem-solving skills
Proficiency with MS Office Suite (Word, Excel, and Outlook)
Organization and time management skills
Preferred
Prior medical office and/or healthcare setting experience
Prior customer support experience
Experience with medical terminology
Bilingual English/Spanish language skills
Company
Harbor Health
Harbor Health is a multi-specialty clinic group that provides smarter health care using technology.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$255.5MKey Investors
General Catalyst8VC
2025-09-09Series B· $130M
2024-01-11Series A· $95.5M
2022-09-12Series A· $30M
Leadership Team
Jon Kawa
Chief Technology Officer
Kara (Bergan) Rios
Chief Financial Officer
Recent News
2026-01-08
Fierce Healthcare
2025-10-12
Company data provided by crunchbase