Walgreens · 1 month ago
Walgreens Pharmacy Manager
803 HIGHWAY 71 N,MENA,AR,71953-04367-15793-S
Full-time
Onsite
Mid, Senior Level
$130K/yr - $191K/yr
1+ years expWalgreens is a leading pharmacy company serving nearly 9 million customers and patients each day across its approximately 8,500 stores. The Pharmacy Manager is responsible for managing the operation of a Walgreens Pharmacy, providing consulting services to patients, ensuring compliance with regulations, and overseeing pharmacy staff performance and development.
Consumer GoodsHealth CarePharmaceuticalRetail
Responsibilities
Engages patients by greeting them and offering assistance with products and services. Resolves patient complaints, helps respond to patients’ special needs in a timely manner and answers questions to ensure a positive patient experience
Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.)
Monitors customer service provided by team members and offers reminders, training and encouragement. Develops plans for improvement
Connect with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness on healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen’s pharmacy role from transactional to interpersonal
Participates and assists in events that reflect the unique communities we serve as requested by Healthcare Supervisor or District Manager
Supervises operation of pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members. Ensures execution of District Manager operational feedback
Supervises the control of the pharmacy money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc. Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management
Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload
Complies with all company policies and procedures. Ensures the pharmacy operates in accordance with regulations, company policies and standards. Responsible for establishing procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist is responsible for ensuring that elements of Good Faith are present
Analyzes inventory trends and supervises inventory management, including ordering, keeping stock, liquidating stock and leveraging company resources to avoid outs and overstock. Supervisors the receiving, stocking, pricing, returning and transferring of merchandise
Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff. Seeks new and better ways to further promote productivity
Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections. Follows up with insurance companies and medical providers and conducts or participates in 3rd party audits
Follow-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions
Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services
Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines. Ensures pharmacy grounds are clean and presentable; manages repair and maintenance; responds to emergencies
Changes to the layout to ensure a functioning, presentable and efficient pharmacy
Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.)
Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback, and giving recognition. Manages employee career progression
Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the pharmacy; provides coaching for team members
Makes hiring, promotion, and termination decisions. Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate
Develops employee performance plans and follows up according to deadlines
Monitors and approves team member compensation
Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm, and sharing vision
Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members
Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services
Qualification
Required
BS in Pharmacy or Pharm D Degree from an accredited educational institution
Current pharmacist licensure in the states within the district
Certified Immunizer or willing to become an immunizer within 90 days of hire
1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws
Preferred
Supervisory experience planning, organizing, and directing the work of pharmacy staff
An average rating of 3.7 or above on leadership behaviors on the last performance review if one is on file. (Internal candidates only)
At least 6 months pharmacy experience with Walgreen Co
Company
Walgreens
Walgreens is a pharmacy, health, and wellness service center that offers trained infusion nurses and pharmacists to treat patients. It is a sub-organization of Walgreens Boots Alliance.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$25MKey Investors
Biomedical Advanced Research and Development Authority (BARDA)
2024-07-23Grant· $25M
Leadership Team
Bala Visalatha
Chief Experience and Growth Officer
Barry Hanen
Director, Payments and Card Services
Recent News
Digital Commerce 360
2026-01-07
Business News
2025-11-25
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