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Ohio Department of Rehabilitation and Correction (ODRC) · 22 hours ago

Infrastructure Specialist 1 20022482

Columbus, OH

Full-time

Onsite

Entry Level

$33.52/hr - $33.52/hr

3+ years exp

The Ohio Department of Rehabilitation and Correction (ODRC) is dedicated to reducing recidivism through rehabilitative efforts in a secure environment. They are seeking an Infrastructure Specialist 1 to install, maintain, and support hardware and software, providing Tier II customer support and ensuring system security while staying current with new technologies.

GovernmentLaw EnforcementNon ProfitPublic Safety

Responsibilities

Possesses a working technical knowledge of software applications and hardware environments and receives general supervision in order to; installs, maintains, configures, upgrades and/or administers hardware and/or software independently in workstation support, desktop support, business continuity, information security, telecommunications and network connectivity (i.e., single technology domain) where technical work requires specific knowledge to evaluate, select, adapt and modify standard procedures

Devises new approaches to problems encountered

Utilizes vendor supplied and 3rd party utilities for account management, monitoring

Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain

Provides Tier II level customer support

Conducts performance tuning for hardware and/or software

Develops and maintains documentation

Promotes system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards

Develops and maintains ad-hoc utilities or reports to automate processes

Stays current regarding new technologies, standards and techniques

Receives orientation related to mentorship and applies as necessary (e.g., definition, purpose, strategies, and evaluation techniques)

Stays current regarding new technologies in area of IT assigned

Attend meetings, training and conferences

May give presentations and conduct training

Qualification

IT Service Management ToolsTechnical DocumentationComputer LiteracyCustomer ServiceBuilding TrustCritical ThinkingCustomer FocusProblem SolvingTeamwork

Required

36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting

Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting

Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting

Or equivalent of minimum class qualifications for employment noted above

Possesses a working technical knowledge of software applications and hardware environments

Receives general supervision in order to install, maintain, configure, upgrade and/or administer hardware and/or software independently in workstation support, desktop support, business continuity, information security, telecommunications and network connectivity

Diagnoses, analyzes and resolves issues for customer(s) in assigned single technology domain

Provides Tier II level customer support

Conducts performance tuning for hardware and/or software

Develops and maintains documentation

Promotes system security and awareness by adhering to the Agency's and/or State's IT security policy(s) and standards

Develops and maintains ad-hoc utilities or reports to automate processes

Stays current regarding new technologies, standards and techniques

Receives orientation related to mentorship and applies as necessary

Attend meetings, training and conferences

Company

Ohio Department of Rehabilitation and Correction (ODRC)

The Ohio Department of Rehabilitation and Correction protects and supports Ohioans by ensuring that adult felony offenders are effectively supervised in environments that are safe, humane, and appropriately secure.

Columbus, Ohio, USA

10001+ employees