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Neuronetics, Inc. · 12 hours ago

IT Support Analyst

Malvern, PA

Full-time

Onsite

Mid Level

3+ years exp

Neuronetics, Inc. is a leading mental health company dedicated to transforming lives through innovative treatments. They are seeking an IT Support Analyst who will manage the hardware lifecycle, provide technical troubleshooting, and support end-users to ensure they have the necessary tools for success.

BiotechnologyHealth CareManufacturingMedical DeviceTherapeutics

No H1B

Responsibilities

Manage the physical onboarding of new hires, including equipment assembly, inventory tracking, and hardware distribution/receiving

Resolve hardware and software issues for both local and remote employees while managing the help desk ticket queue with efficiency

Create and maintain "self-help" knowledge base articles to empower our users

Define hardware requirements for end-user computing and identify opportunities for process automation

Provide hands-on training for new employees and ongoing support for existing staff on internal systems

Assist IT personnel with broader system troubleshooting and Entra ID (Active Directory)/Exchange 365 user management

Qualification

Windows OSMS Office 365Technical TroubleshootingA+ CertificationNetwork+ CertificationActive DirectoryPersonableIndependent & ProactiveCustomer-first mindsetDetail-oriented

Required

3–5 years of experience in a technical support role with a 'customer-first' mindset

Associate's Degree in Computer Technology or equivalent professional experience

Expert-level knowledge of Windows OS and PC hardware (Mac experience is a plus)

Proficiency in MS Office 365, Ticketing software, and Entra ID (Active Directory)

Solid understanding of basic networking and a security-minded approach to IT support

Experience managing iPhones and troubleshooting printers, copiers, and scanners

Self-motivated and comfortable managing your own daily tasks and project deadlines

You genuinely enjoy helping people and can translate technical concepts for non-technical users

Highly organized, specifically regarding physical inventory and documentation

Preferred

Microsoft Professional certifications

A+

Network+

Benefits

Health insurance

Dental insurance

Vision insurance

Optional supplemental medical insurance

Health savings and flexible spending accounts

Company-paid life insurance and additional voluntary life insurance

Company-paid short term disability and long term disability insurance

Participation in a 401(k) savings and investment plan with company contribution

Paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time

Flex-PTO, which allows time off without accrual

Paid sick leave

Company

Neuronetics, Inc.

Neuronetics, Inc., is the creator of NeuroStar Advanced Therapy, the market leader in Transcranial Magnetic Stimulation (TMS) for the treatment of Major Depressive Disorder and other mental health conditions.

Founded in 2003

Malvern, Pennsylvania, USA

51-200 employees