AbbVie · 6 hours ago
Director, AbbVie Patient Services, Platform Enablement & Operations
Mettawa, IL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAbbVie is a company dedicated to discovering and delivering innovative medicines and solutions that address serious health issues. The Director of Patient Services Platform Enablement and Operations will define the vision and strategy for AbbVie Patient Services platforms, ensuring a best-in-class experience for patients and stakeholders throughout the treatment journey.
BiotechnologyFinancial ServicesHealth CareMedicalPharmaceuticalVenture Capital
Responsibilities
Responsible to understand end-to-end patient journey, business process and user needs to translate them into platform strategy, define & prioritize features, aligning stakeholders, and driving platform vision
Responsible for enabling the Patient Services platform to support the launch of patient support programs for in-market and pipeline brands
Responsible to partner closely with patient services strategy, business design, AbbVie Complete Access, Digital Lab, APEX (marketing analytics and business insights) and Business Technology Solutions functions to manage the end-to-end life cycle of Patient Services platforms
Responsible to manage portfolio of multi-million-dollar programs by providing strategic direction to achieve speed to market and maximize the value of business platforms to business, patients & end users
Responsible for providing leadership to team of Senior Platform Managers, by defining consistent platform enablement charter including vision, framework, operating model, ways of working, platform KPIs to execute on goals, deliver value and measure success outcomes
Responsible to build partnerships with cross-functional stakeholders to align on the overall platform strategy and roadmap and execute to deliver the business outcomes
Responsible to lead platform operations, defining and operationalizing framework and processes to close the loop between operations and platform enablement to stay aware of user & business needs and pain points, measure the outcomes enabled by the platforms, and implement feedback loop with platform enablement for continuous improvement
Responsible to function as the change agent to enable innovation culture, look for ideas externally, to continuously improve the platforms with data / insights / AI capabilities to improve patient experience, agent experience and optimize total cost of ownership
The ideal candidate must demonstrate strong communication, subject matter experience, attention to details, data / analytics / AI / technology skills, executive presence & stakeholder influencing, prioritization, team development, and coaching skills to excel in this role
Qualification
Required
Bachelor's degree in business, Engineering or closely related discipline, or equivalent technical experience plus demonstrated competence
10+ years of combined experience in positions related to process development, project management, engineering/process support, and change management
8+ years of combined experience as a people leader with responsibility for performance management
Must have strong knowledge of technical development and pharmaceutical regulations
Must have demonstrated organizational and planning skills, while managing multiple large, complex programs in the pharmaceutical industry
Must be able to effectively facilitate the resolution of complex scientific, technical, analytical, and business issues across functional lines
Demonstrated ability to effectively communicate with excellent verbal and written communication skills and the ability to influence cross functional senior and executive management
Preferred
MBA preferred
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Short-term incentive programs
Long-term incentive programs
Company
AbbVie
AbbVie is a biopharmaceutical company focused on immunology, oncology, neuroscience, virology, and aesthetics. It is a sub-organization of AbbVie.
10001+ employees
H1B Sponsorship
AbbVie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (273)
2024 (190)
2023 (225)
2022 (284)
2021 (186)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$15B2024-02-27Post Ipo Debt· $15B
2023-03-08Post Ipo Equity· $0.25M
2012-12-20IPO
Leadership Team
Robert Michael
Chairman of the Board and Chief Executive Officer
Micah Bregman
Vice President, Global Strategy and Pipeline, Allergan Aesthetics
Recent News
Pharmaceutical Technology
2026-01-13
Company data provided by crunchbase