Down To Earth Landscape & Irrigation · 21 hours ago
Client Support Specialist
Down to Earth - Naples, 1296 Keri Island Road, Naples, Florida, United States of America
Full-time
Onsite
Mid Level
3+ years expDown To Earth Landscape & Irrigation is a company committed to providing premium commercial landscape development and maintenance services. They are seeking a dedicated Client Support Specialist to build strong client relationships, support operational excellence, and ensure customer satisfaction.
ConstructionLandscapingProperty Management
Responsibilities
Build and maintain strong relationships with clients through regular communication and site visits
Support Client Relations by ensuring client expectations are consistently met or exceeded
Monitor field performance for quality, safety, and efficiency
Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members
Respond promptly and professionally to client inquiries and service requests
Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects
Participate in client walkthroughs and prepare reports on site conditions and progress
Maintain accurate records of client interactions, updates, and feedback
Promote company values and the Down To Earth safety culture in all interactions
Perform additional duties as assigned by leadership
Qualification
Required
High School Diploma or GED required; Associate degree preferred
Minimum 3 years of experience in a customer service or client-facing role
Strong organizational, interpersonal, and communication skills
Ability to work outdoors
Proficiency in Microsoft Office Suite and mobile communication tools
Valid Florida Driver's License and ability to pass an MVR check
Preferred
Strong problem-solving skills and a proactive approach to client support
Previous experience in customer service within a service-based industry
Benefits
Medical, Dental, and Vision insurance
Ancillary insurance benefits
401k with employer match
Paid time off
Paid holidays
Weekly pay
Ongoing training
Career advancement opportunities
Company
Down To Earth Landscape & Irrigation
Down To Earth Landscape & Irrigation specializes in large-scale commercial, residential, and resort services for lawns, landscapes, and golf courses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tom Lazzaro
Chief Executive Officer
Kayla Lujan
Regional Leader of Business Development | SW Florida + Founder of DTE FWD
Company data provided by crunchbase