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Loop AI - Delivery Intelligence Platform · 10 hours ago

Onboarding Specialist

New York, NY

Full-time

Onsite

Entry, Mid Level

$68K/yr - $90K/yr

1+ years exp

Loop AI is seeking a highly motivated Onboarding Specialist to help onboard and activate SMB customers as part of our Customer Success organization. This role is critical in ensuring new customers get live quickly and reach value early through a consistent onboarding experience.

Artificial Intelligence (AI)Enterprise SoftwareMachine LearningSaaS

Responsibilities

Join a high-performing, fast-growing Customer Success team in builder mode

Own SMB customer onboardings from kickoff through go-live, following defined onboarding paths and timelines

Guide customers through product setup, basic configuration, and core workflows to ensure early adoption

Manage multiple onboardings concurrently while maintaining a high-quality, responsive customer experience

Partner with Sales to ensure clean handoffs and clear understanding of customer goals and use cases

Identify onboarding risks early and proactively communicate next steps to customers and internal teams

Contribute to onboarding documentation, templates, and enablement materials to improve consistency and speed-to-value

Support smooth handoffs from onboarding to Customer Success or scaled support motions

Qualification

Onboarding experienceCustomer SuccessSaaS experienceOrganizational skillsCommunication skillsDetail-orientedTime-management skillsCustomer-first mindset

Required

One to three plus years of experience in Onboarding, Customer Success, Implementation, Support, or another customer-facing role at a SaaS or technology-enabled company, or prior entrepreneurial or early-operator experience in a fast-moving environment

Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built

Strong organizational and time-management skills, with the ability to manage a high volume of customers simultaneously

Clear, friendly communicator who can explain product concepts in a simple, approachable way

Highly detail-oriented with a strong sense of ownership and follow-through

Comfort operating in fast-paced environments with evolving processes

Customer-first mindset with a bias toward action and execution