Abbott · 16 hours ago
Field Service Engineer II- New York metro area and New Jersey
New York, NY
Full-time
Hybrid
Entry, Mid Level
$26.50/hr - $53/hr
2+ years expAbbott is a global healthcare leader that helps people live more fully at all stages of life. They are seeking a Field Service Engineer II to support customers as a trusted technical expert, responsible for installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction.
BiotechnologyEmergency MedicineGeneticsHealth CareHealth DiagnosticsManufacturingMedicalMedical DeviceNutritionPharmaceutical
Responsibilities
Install and Maintain Diagnostic Systems : Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards
Troubleshoot and Resolve Issues : Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines
Own Customer Satisfaction : Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication
Manage Territory Effectively : Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support
Ensure Compliance and Safety : Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits
Collaborate and Mentor : Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability
Achieve Business Metrics : Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts
Continuous Improvement : Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development
Qualification
Required
Bachelor's degree or equivalent relevant experience
2-5 years of experience in Engineering or Laboratory Technology
Ability to travel 95% within the assigned territory
Preferred
Strong troubleshooting and problem-solving skills with laboratory instrumentation
Ability to work independently and thrive in team environments
Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting)
Effective communication and interpersonal skills
Benefits
Career development with an international company where you can grow the career you dream of.
Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives.
Company
Abbott
Abbott is a healthcare company that produces diagnostic kits, medical devices, nutritional products, and branded generic medicines.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.79M2011-03-15Post Ipo Debt· $0.1M
2009-03-16Post Ipo Debt· $6.69M
1980-12-12IPO
Leadership Team
Robert Ford
President & Chief Executive Officer
Mike Peterson
Senior Vice President
Recent News
2026-01-07
Company data provided by crunchbase