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HotSchedules · 5 days ago

Customer Success Manager, Enterprise

Austin, TX

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. They are seeking a Customer Success Manager - Enterprise to maximize customer retention and success while driving operational excellence for their portfolio of customers. This role involves collaborating with various teams to represent the voice of the customer and ensure clients realize the full value of their investment.

AppsMobileSaaSSoftware

Comp. & Benefits

Responsibilities

Responsible for overall revenue retention within your portfolio of accounts

Attain/Exceed revenue goals through contract renewals and identifying/qualifying upsell/cross sell opportunities within your portfolio

Establish and maintain executive level relationships within your portfolio

Develop and execute account objectives including negotiation of contract pricing and terms & conditions that align with Fourth standards

Manage all aspects of the customer success process. This will require a level of project management experience to ensure successful rollouts of the full suite of Fourth products

Be a customer advocate. Communicate customer feedback and product requirements back to key stakeholders

Conduct Frequent Business Reviews, often to a C-level audience

Support marketing efforts including soliciting customer testimonials and securing customer participation in company events

Handle support escalations as needed

Qualification

Customer Success ManagementAccount ManagementRevenue RetentionSaaS ExperienceC-level EngagementNegotiation SkillsAnalytical SkillsPresentation SkillsInterpersonal SkillsLeadership SkillsProblem-Solving SkillsOrganizational SkillsSelf-Motivated