Cobalt Service Partners · 4 days ago
Service Dispatcher
Waukesha, Wisconsin, United States
Full-time
Onsite
Entry, Mid Level
2+ years expAutomatic Entrances of Wisconsin (AEW) is seeking an experienced Service Dispatcher to coordinate daily field operations for their installation and service team. The role involves scheduling technicians, optimizing routes, and ensuring that customer service is maintained at a high level.
Facilities Services
Responsibilities
Schedule and dispatch technicians for service and preventative‑maintenance calls
Prioritize emergencies and adjust the daily plan in real‑time to maximize technician utilization
Generate and follow‑up on service quotes (labor, parts, travel) using ServiceTitan or similar field‑service software
Serve as primary point of contact for customers, providing status updates and ETA notifications
Coordinate parts orders
Monitor KPIs such as first‑time‑fix rate, on‑time arrival, and callback percentage; flag issues to the Director of Service
Maintain accurate job notes, photos, and documentation in the CRM
Qualification
Required
Proven ability to build accurate quotes and interpret labor/material pricing
Strong geographic knowledge of Wisconsin and route‑planning skills
Exceptional multitasking, communication, and customer‑service abilities
Proficiency with Microsoft 365; comfortable with multiple‑screen workstation
Preferred
2+ years dispatching or coordinating field service teams in the trades, construction, facilities, or logistics
Hands‑on experience with ServiceTitan, FieldEdge, Salesforce Field Service, or comparable software
High‑school diploma or equivalent; trade‑school or associate degree a plus
Benefits
Paid Time Off (PTO) after 90 day probationary period
Health Savings Account (HSA) with employer contribution of $250/month (employee‑only) or $500/month (employee + dependents)
Comprehensive medical, dental, and vision insurance
401(k) plan with 5% company match
Professional development: access to ServiceTitan Academy & manufacturer training
Company
Cobalt Service Partners
Cobalt Service Partners buys and builds businesses that install and maintain essentials like commercial and overhead doors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Gonzalez
Co-CEO
Garrett White
Chief Financial Officer
Recent News
2025-04-15
Los Angeles Business Journal
2025-04-15
Company data provided by crunchbase