Brady Corporation ยท 8 hours ago
Customer Service Supervisor
Milwaukee, WI
Full-time
Onsite
Mid LevelBrady Corporation is a global leader in safety, identification, and compliance solutions, seeking a Customer Service Supervisor to lead their customer service team. The role involves managing staff performance, driving continuous improvement, and ensuring a best-in-class customer experience.
Consumer GoodsE-CommerceIdentity ManagementManufacturingPrinting
Hiring Manager
Katie Lee
Responsibilities
Responsible for team performance, development and attainment of all KPI results
Understand customer needs and expectations to enable support and mitigate challenges
Adapt plans and priorities to address resource and operational challenges
Ensure customer follow up and resolution to inquiries and challenges
Proactively prevent issues anticipating concerns and identifying broader implications
Conduct problem solving and resolution in common day to day operations
Identify process gaps and lead ongoing process and service improvements
Manage all call, email and quality monitoring systems
Responsible for successful hiring and onboarding new employees
Ensures timely and accurate SAP transaction and system information is maintained, updated and readily available for team; including standard work, auditing, knowledgebase
Strategically utilize and develop procedures and processes to meet business objectives
Performs advanced and diversified assignments
Run and analyze department reporting to ensure integrity and drive continuous improvement
Monitor team metrics and direct corrective actions to ensure targets are achieved
Recommend, implement, and communicate changes/solutions to systems, policies, or processes
Actively collaborate across departments to monitor efficiencies and direct efforts to improve cross functional processes and outcomes
Maintain all compliance standards for SOX, ISO, PCI, and AS9100
Participate in SOX, ISO, PCI and AS9100 audits
Conduct standard work auditing to ensure adherence coaching to opportunities
Responsible for writing and delivering performance reviews and recommending pay increases
Qualification
Required
Bachelors degree
Strong professional verbal, written, and interpersonal communication skills
Ability to deal with ambiguity and work autonomously
Ability to build effective teams
Effective time management and organizational skills
Ability to work under pressure and make decisions autonomously
Ability to work with all levels of the organization
Ability to multitask, meet/exceed deadlines, and execute project ownership
Strong attention to detail in a highly dynamic and changing environment
Ability to develop others through a variety of methods
Presentation skills and ability to facilitate discussions in a large group setting
Ability to optimize work processes by identifying and driving departmental strategic initiatives
Ability to lead a high visibility, cross-functional project
Self-aware of own strengths and opportunities and takes ownership of individual development
Ability to think critically to understand how problems impact all areas of the organization
Understands different learning styles and the need to adapt communication/style
Benefits
Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
Generous 401(k) with company match
Paid time off and holidays
Opportunity to participate in incentive programs for all full-time employees
Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
Education reimbursement opportunities
Scholarship program for children of Brady employees
A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
Dress-for-your-day dress code
Charitable contributions matched through Brady's Matching Gift program
Company
Brady Corporation
BradyID is a cutting-edge platform that designs and manufactures printing systems and software.
Founded in 1914
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-07-06IPO
Leadership Team
Russell Shaller
President and CEO
Thomas DeBruine
Chief Operating Officer
Recent News
Brady Corporation
2025-12-04
Company data provided by crunchbase