Finezi Inc. ยท 17 hours ago
Information Technology Process Analyst
Fairfield, CA
Contract
Hybrid
Entry, Mid Level
2+ years expFinezi Inc. is a company focused on improving IT network systems and business processes. The Information Technology Process Analyst role involves ensuring effective operation and delivery of IT services, acting as a liaison between technical teams and business stakeholders, and driving continuous improvement initiatives.
ConsultingInformation TechnologySoftwareStaffing Agency
No H1B
Hiring Manager
Dhanraj Devadiga
Responsibilities
Perform data analysis
Apply run-book procedures and technical skills to resolve incidents, escalating as needed
Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges
Perform data analysis, trending, and root cause analysis for network and application issues
Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations
Document problems, solutions, and process improvements for future reference
Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement
Develop, implement, and maintain enterprise standards, policies, and procedures
Facilitate cross-functional project teams and lead process improvement initiatives
Develop and track metrics for process performance and improvement
Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL)
Conduct benchmarking, cost/benefit analysis, and best practice research
Act as the primary liaison between stakeholders, technical teams, and end-users
Lead projects of varying complexity, ensuring alignment with business needs and technical integrity
Provide product feedback and customer insights to support development and continuous improvement
Build and maintain relationships to act as a customer proxy and influence outcomes
Mentor and coach team members, fostering a culture of engagement, learning, and innovation
Lead or participate in special projects, audits, compliance, and remediation efforts
Communicate effectively with all levels of the organization, including senior leadership
Qualification
Required
High School Diploma/GED or equivalent experience
2+ years of relevant experience in IT network operations, business process improvement, or product ownership (depending on level)
Strong knowledge of network protocols, software applications, and operating systems
Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL)
Ability to analyze data, perform root cause analysis, and develop solutions
Excellent communication, organizational, and leadership skills
Ability to build partnerships, influence change, and deliver multi-mode communications
Competency in project/program management and technical documentation
Ability to work independently or as part of a team, manage multiple assignments, and adapt to changing priorities
Advanced proficiency in Microsoft Excel and Word
Availability to work varied shifts in a 24/7 operations environment
Willingness to travel as needed for meetings, training, or fieldwork
Preferred
Bachelor's degree in information technology, Business, Engineering, or related field; Master's degree preferred for advanced roles
Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects
Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A+, or equivalent
Company
Finezi Inc.
We specialize in the Business/IT Services and recruitment/staffing of professionals across all areas of the business including HR, Finance, Insurance, Engineering, Telecom, Supply chain, Banking Health care and Information Technology.We offer Contract, full time and fully managed onsite/offshore staffing services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Madhu Vijay
CEO
Company data provided by crunchbase